Open to opportunities

Philip George

@philipgeorge1

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IT Manager specializing in infrastructure and project delivery, aligning ITIL service excellence with Agile execution.

India

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What I'm looking for

I’m looking for an IT leadership role where I can drive ITIL-aligned service excellence and mission-critical infrastructure projects, using Agile delivery, strong stakeholder management, and continuous improvement to reduce risk and improve uptime.

I’m an IT Infrastructure and Project Management leader with 20+ years of experience delivering large-scale enterprise network initiatives, data center operations, and mission-critical projects. I’m known for strategic planning and cross-functional leadership across NOC/SOC and IT Operations, with a strong record of on-time, within-budget delivery and risk mitigation.

My work focuses on ITIL-driven service management and dependable operations—managing SLAs/KPIs, escalation, audits, business continuity/disaster recovery, and asset lifecycle management. I’ve led initiatives that improved uptime to 99.99%, optimized operational costs by 30%, managed infrastructure budgets exceeding $15M, and coached teams through Agile/Scrum, change, incident/problem, and service transitions.

Experience

Work history, roles, and key accomplishments

Operations/Delivery Manager

Cognizant Technologies Ltd

Jun 2016 - Mar 2024 (7 years 9 months)

Led NOC/SOC and enterprise network operations and delivered mission-critical projects using Agile/Scrum. Managed change/incidents and supported BCM planning and training, including network/voice transitions for 32 India offices.

NOC SOC Operations Change Management Agile Scrum Business Continuity Planning Network Security ServiceNow MPLS Vendor Management

IT Operations & Service Delivery

KPMG

Jan 2011 - Jun 2016 (5 years 5 months)

Managed ITIL-based IT operations and service delivery, including service level and escalation processes. Conducted internal IT audits (May 2011–2014) and supported business continuity, asset lifecycle, and contingency planning.

ITIL Service Level Management Escalation Management IT Operations Internal Audit Business Continuity Planning Asset Lifecycle Management & Compliance Risk Mitigation

Senior Executive - IT Networks

Maersk India Pvt Ltd

Jun 2010 - Dec 2010 (6 months)

Supported IT network and operations activities with a focus on reliable service delivery. Helped ensure operational readiness and ongoing support for network infrastructure.

Network Operations IT Service Delivery Escalation Handling Documentation

Operations Manager / Project

InfoTech Ltd

Jun 2007 - Jun 2010 (3 years)

Managed end-to-end NOC operations for a US bank and owned project scope, plans, and delivery within budget. Led annual infrastructure budgets exceeding $15M and achieved 20% cost reduction through vendor consolidation.

NOC Operations Network Infrastructure Project Management Vendor Management Risk Mitigation Capacity Planning Service Delivery Escalation Management

Technical Consultant - IT Ops

Wipro Infotech

Sep 2004 - Jun 2007 (2 years 9 months)

Directed data center modernization work to improve system availability to 99.99% uptime. Supported Windows server operations and networking deliverables, including Cisco configuration and hardening.

data modernization Windows Server Active Directory SAN NAS Cisco Networking Router IOS Upgrades Disaster Recovery Planning High Availability

IT Engineer (Network Operations)

Reliance Infocomm

Jan 2004 - Sep 2004 (8 months)

Performed engineering work supporting infrastructure operations and vendor consolidation initiatives. Contributed to cost optimization resulting in a 20% cost reduction.

IT Infrastructure Support Network Operations Vendor Consolidation Cost Optimization Documentation Systems Administration Troubleshooting