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Shreyansh Shewalkar

@shreyanshshewalkar

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SaaS Implementation Manager with 8+ years of experience in project management and customer success.

India

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What I'm looking for

implementation manager, consultant , project manager, customer success manager

As a SaaS Implementation Manager with 8+ years of experience, I specialize in ensuring that clients experience seamless, efficient, and successful software deployments. My background in project management and customer success allows me to take ownership of the full implementation lifecycle, from initial scoping through to post-launch support. I have a proven track record of leading cross-functional teams, managing complex projects, and fostering long-term client relationships to ensure that customers not only adopt the solution but thrive with it.

With a strong focus on timely delivery, risk mitigation, and customer satisfaction, I work closely with stakeholders to align goals, solve challenges, and drive adoption of SaaS platforms. Whether it’s through detailed project planning, hands-on training, or ongoing support, I’m dedicated to ensuring every customer realizes the full value of the solution and sees measurable success.

In my role, I bring a blend of strategic thinking and operational expertise, helping clients navigate any technical complexities while ensuring smooth, transparent communication across all phases of implementation. My mission is simple: deliver exceptional experiences that create lasting value for both customers and organisations.

Experience

Work history, roles, and key accomplishments

Current

Implementation Consultant

Current

Cognizant

Nov 2023 - Present (1 year 7 months)

Led end-to-end LiveRamp implementation, providing strategic consulting, ensuring seamless integration, and optimizing client operations. Collaborated with stakeholders to deliver tailored solutions, conducted training sessions, managed project timelines, and fostered long-term client relationships while mitigating risks effectively.

Project Management Communication Skills Jira Confluence Data Implementation Management Stakeholder Management Stakeholder Engagement Customer Success

Senior Analyst

Netenrich Technologies

Nov 2020 - May 2023 (2 years 6 months)

Implemented and delivered Veritas SaaS products, leading end-to-end project execution. Acted as SPOC for customer onboarding and training. Collaborated with stakeholders to define vision, objectives, and requirements, translating them into functional deliverables. Ensured alignment with development teams, managed project timelines, optimized workflows, and drove successful, on-time implementation

Virtualization Project Management Stakeholder Management Data Analysis Implementation Management Implementation Strategy Customer Success Product Management

Senior Service Desk Analyst

Franklin Templeton

Jan 2019 - Oct 2019 (9 months)

Provided Level-2 support in a 16/5 environment, resolving software and network issues via email, phone, chat, and screen sharing. Documented support interactions for knowledge base. Collaborated with internal teams for issue resolution and explained technical concepts to non-technical users. Troubleshot Outlook, Microsoft Office, F5, and Cisco AnyConnect VPN

Project Management Stakeholder Management Data Analysis Implementation Management Implementation Strategy Customer Success Product Management

Analyst

Deloitte Support Servies

Sep 2016 - Oct 2018 (2 years 1 month)

Simplified technical concepts for non-technical users to improve understanding. Logged support interactions for future reference and knowledge base expansion. Engaged with global Deloitte users and created technical documentation. Collaborated on product transitions to optimize operations. Conducted quality assurance to ensure data accuracy

Project Management Stakeholder Management Implementation Management Implementation Strategy Customer Success Product Management ServiceNow Service Desk

Senior Analyst

HCL technologies

May 2016 - Aug 2016 (3 months)

HCL PDS Support, Hyderabad
Part of Google Adx team.
Worked to troubleshoot and issues related to Ads not getting displayed on Publisher web site.
Validated results and performed quality assurance to assess accuracy of data

Implementation Strategy Customer Success Product Management Service Desk

Senior Process Executive

Infosys BPO Limited

Mar 2014 - May 2016 (2 years 2 months)

Client intercation, issue resolution
Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.

Customer Success Product Management Service Desk