Open to opportunities

Deep Banerjee

@deepbanerjee

Message

Accomplished, results-oriented professional

India

Message

What I'm looking for

Seeking a challenging role that leverages my technical project management expertise to drive business growth and deliver exceptional client experiences.

As a seasoned Technical Project Manager and Professional Services Lead, I have a proven track record of delivering value-added technology and SaaS solutions to high-value clients. With a strong ability to analyze and interpret client requirements, I excel in mitigating project risks and providing best-in-class service. My expertise in guiding full project lifecycles, including business case definition, strategic planning, and on-time, on-budget delivery, has earned me recognition as a superb communicator and leader.

With a strong background in technical project management, professional services management, and client onboarding, I have successfully optimized implementation processes, driven seamless product delivery, and fostered collaborative working relationships with clients and cross-functional teams. My expertise in Agile/Waterfall methodologies, training and mentorship, and team leadership has enabled me to lead and mentor technical teams while building productive, professional relationships.

Throughout my career, I have demonstrated a strong ability to analyze complex challenges, develop innovative solutions, and drive automation, process improvement, and revenue growth. I am a results-driven professional with a passion for delivering exceptional client experiences and driving business success.

Experience

Work history, roles, and key accomplishments

Current

Project Manager

Current

M OE NGAGE

Mar 2022 - Present (3 years 2 months)

Managed end-to-end client onboarding and product implementation for APAC clients, optimizing processes for over 100 clients. Fostered relationships with technical stakeholders and implemented best practices in project management methodologies.

Project Management Onboarding Agile Methodologies SaaS Implementation Team Leadership Gainsight Salesforce Rocketlane Process Automation

Senior Customer Implementation Manager

ANNEX CLOUD

Mar 2021 - Mar 2022 (1 year)

Led the planning and delivery of 14 implementation projects globally, enhancing customer engagement through bespoke loyalty programs. Collaborated with cross-functional teams to ensure seamless solution integration.

Agile Methodologies Project Management Customer Engagement Software Configuration Team Leadership Risk Mitigation GDPR Compliance Reporting Dashboard Development

Head – Customer Implementation & Delivery

GULF LEARNING

May 2016 - Feb 2021 (4 years 9 months)

Oversaw customer onboarding and implementation processes, ensuring satisfaction and revenue growth. Managed a team of 21 professionals and established monitoring processes for performance improvement.

Customer Onboarding Team Management Revenue Process Improvement Client Relationship Management Change Management Sales Proposals

Client Project Manager

FLEMING

Apr 2014 - May 2016 (2 years 1 month)

Managed client project lifecycles from planning to solution adoption, improving KPIs through automation and timely issue resolution. Conducted training sessions to enhance client success.

Project Management Training KPI’S Automation Risk Management Data Analysis Client Engagement Team Collaboration

Software Development Manager

PERSISTENT SYSTEMS

Jul 2011 - Apr 2014 (2 years 9 months)

Led software development projects, managing teams and ensuring timely delivery of software solutions. Focused on enhancing team performance and project outcomes.

Software Development Team Leadership Project Management Agile Methodologies Performance Management Solutions Client Communication Technical Documentation Problem Solving Resource Allocation

Software Developer

CALSOFT

Apr 2010 - Mar 2011 (11 months)

Developed software solutions and collaborated with cross-functional teams to deliver projects on time. Focused on coding, testing, and debugging software applications.