
Paulo Vieira
@vieiraprcv
Customer-first professional, 10+ years managing clients and partners. Fluent English, HubSpot, remote-ready. I solve problems and keep customers.
What I'm looking for
I am a customer-focused professional with 10+ years of experience managing client and partner relationships, based in Brazil and fluent in English. I work remotely with partners in the US, UK, and Ireland.
At Ligy Energia, I helped build a base of about 1,000 active clients and took the operation to break-even within a year. At Sunne Energia, I manage B2B partners and an independent agent network, growing partners from 2 to 23 and agents from 11 to 41 in under six months.
I am strong at listening to the real problem, following up consistently, and keeping customers when they want to leave. In one case, a solar plant owner wanted to cancel over slow customer onboarding; I presented a clear plan with an incentive, followed up for two months, and he stayed, reaching 85% fill and bringing us more plants.
I use HubSpot daily to log interactions and track follow-ups, and I use AI tools to speed up research, reporting, and communication. I am looking for a remote customer support or customer success role where I can solve problems, keep clients happy, and grow with the team.
Experience
Work history, roles, and key accomplishments
Commercial Manager (B2B)
Sunne Energia
Apr 2026 - Present (6 months)
Grew B2B partner base from 2 to 23 and scaled solar energy capture from 40,000 to over 120,000 kWh/month. Led a team of 3, owning pipeline, CRM, forecasting, and closing of high-value contracts.
International Scout & Commercial Representative
WYN Agency
Jan 2024 - Present (2 years 9 months)
Recruit and place young athletes for trials at international clubs, expanding into English-speaking markets. Closed a partnership with Real Murcia CF and served 210 athletes in the first year.
Commercial Manager
Ligy Energia
Jun 2024 - Apr 2026 (1 year 10 months)
Led a 5-person B2B and B2C sales team, achieving break-even within one year and building a base of ~1,000 active clients. Generated R$1.5M in revenue and R$720K in ARR.
Head of CS & Operations
InHouse Market
Jan 2023 - May 2024 (1 year 4 months)
Led the Key Account Management team and drove national B2B brand expansion.
Key Account Manager — CS
InHouse Market
Jun 2022 - Jan 2023 (7 months)
Managed licensee accounts, driving expansion and exponential revenue growth across partner stores.
Commercial Manager
Next Academy
Feb 2020 - Apr 2022 (2 years 2 months)
Led a ~25-person B2C sales team across Brazil's Northeast region, developing sales leaders and contributing to athlete recruitment and placement.
CFO & Franchise Partner
Next Academy
Apr 2018 - Jan 2020 (1 year 9 months)
Led financial integration of 3 franchises, growing annual revenue from R$850K to R$2.5M at ~20% profitability. Managed finance and admin team and set quarterly targets.
Finance Manager
Next Academy
Aug 2016 - Apr 2018 (1 year 8 months)
Managed franchise finance operations, implemented best practices, and consistently hit quarterly targets.
Education
Degrees, certifications, and relevant coursework
Bethany College
Bachelor of Science, Business Administration
Graduated with a B.S. in Business Administration with a focus on Finance in May 2015.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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