Open to opportunities

Vidhyalakshmi Balaji

@vidhyalakshmibalaji

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Results-driven Sales & CRM Specialist with 7 years of experience.

India

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What I'm looking for

I am looking for a role that fosters growth, values teamwork, and allows me to leverage my CRM and sales expertise.

I am a results-driven professional with over 7 years of experience in CRM, B2B sales, and SAP SD, specializing in managing international client relationships and leading remote teams. My career has been marked by a proven ability to drive business growth, optimize customer satisfaction, and streamline sales operations. I thrive in dynamic remote environments and excel at working with cross-functional teams.

In my current role as Assistant Sales Manager at Sai Supreme Creations, I manage a remote sales team targeting clients in the UK and Europe. I have successfully led B2B and corporate sales initiatives, conducted client negotiations, and increased our dealer/client pipeline through targeted sales campaigns. My previous experience as a Team Leader at Delta Groups ST in Singapore allowed me to build and lead a high-performing support team, enhancing productivity and team morale through effective coaching and virtual activities.

Experience

Work history, roles, and key accomplishments

Current

Assistant Sales Manager

Current

Sai Supreme Creations

Mar 2024 - Present (1 year 4 months)

Managed a 10–12 member remote sales team, targeting UK & Europe clients. Led B2B, corporate, and industrial sales; conducted client negotiations and pricing.

B2B Sales Corporate Sales Lead Generation Sales Pipeline Management Remote Team Management Sales Analytics

Team Leader

Delta Groups ST

May 2023 - Oct 2023 (5 months)

Built and led a high-performing support team. Set performance goals, delegated tasks, tracked KPIs, and delivered team coaching.

Team Leadership Performance Management KPI Tracking Coaching Virtual Team Activities

Student Support Officer

Eversafe Consultant Pvt. Ltd

Jul 2020 - Apr 2023 (2 years 9 months)

Handled over 100 customer service calls per day with a 92% satisfaction rate. Trained new hires in communication and support systems, managing client queries with a remote-first approach.

Customer Service Client Communication Training Development Remote Support Query Management Customer Satisfaction

Roaming Quality Leader

DC & AJ Textiles

Jan 2019 - Jul 2019 (6 months)

Led inspection and quality testing of textile shipments for an Australian client. Trained warehouse staff and ensured regulatory standards were met.

Quality Control Regulatory Compliance Staff Training Textile Industry Warehouse operations

Margin Manager

Infosys BPO Ltd.

Jan 2016 - Dec 2016 (11 months)

Resolved service issues for Orange Business Services (UK). Increased productivity by 25% through process improvements.

Service Management Process Improvement Productivity Customer Support Business Process Outsourcing

Education

Degrees, certifications, and relevant coursework

Achariya Arts & Science College, Pondicherry University

Bachelor of Computer Applications, Computer Applications

Grade: Gold Medalist

Awarded as a Gold Medalist, this program provided a strong foundation in computer applications. The curriculum covered various aspects of computing, preparing for a career in technology.

Thiruvalluvar Govt. Girls Higher Secondary School

HSC, General Studies

Completed Higher Secondary Certificate (HSC) education, focusing on a broad range of subjects. This period of study built foundational knowledge and prepared for higher education.

Thiruvalluvar Govt. Girls Higher Secondary School

SSLC, General Studies

Completed Secondary School Leaving Certificate (SSLC) education, covering core academic subjects. This foundational education provided essential skills and knowledge.