Vidhyalakshmi Balaji

Managed a 10–12 member remote sales team, targeting UK & Europe clients. Led B2B, corporate, and industrial sales; conducted client negotiations and pricing.

Built and led a high-performing support team. Set performance goals, delegated tasks, tracked KPIs, and delivered team coaching.

Handled over 100 customer service calls per day with a 92% satisfaction rate. Trained new hires in communication and support systems, managing client queries with a remote-first approach.

Led inspection and quality testing of textile shipments for an Australian client. Trained warehouse staff and ensured regulatory standards were met.

Resolved service issues for Orange Business Services (UK). Increased productivity by 25% through process improvements.

Grade: Gold Medalist

Awarded as a Gold Medalist, this program provided a strong foundation in computer applications. The curriculum covered various aspects of computing, preparing for a career in technology.

Completed Higher Secondary Certificate (HSC) education, focusing on a broad range of subjects. This period of study built foundational knowledge and prepared for higher education.

Completed Secondary School Leaving Certificate (SSLC) education, covering core academic subjects. This foundational education provided essential skills and knowledge.