Open to opportunities

RICK ROY

@rickroy

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Results-driven sales and client-relationship professional focused on operational excellence.

India

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What I'm looking for

I seek a role where I can drive revenue and client satisfaction, work cross-functionally, use CRM and data to improve processes, and grow into leadership within sales or operations.

I am a results-driven sales and client relationship professional with hands-on experience across B2B and B2C environments, focused on driving revenue growth through cross-selling, client servicing, and data-driven insights.

At Amazon Development Centre I surpassed productivity and quality KPIs, collaborated with cross-functional teams to streamline workflows, and received RNR Recognition for operational excellence.

Previously I supported sales growth and customer retention at Parcon India by coordinating product demonstrations, managing client servicing and maintaining accurate Salesforce and Excel records for pipeline visibility.

In plantation management at McLeod Russel I directed vendor and workforce operations, negotiated supplier terms to improve product quality by 15%, and implemented monitoring frameworks for productivity and compliance.

Experience

Work history, roles, and key accomplishments

Associate – ML Data Operations

Amazon Development Centre India Pvt. Ltd.

Jul 2024 - Sep 2024 (2 months)

Surpassed productivity and quality KPIs while collaborating with cross-functional teams to streamline workflows and ensure business continuity; monitored daily metrics for early issue detection and received RNR recognition for operational excellence.

KPIs Data Operations Cross Functional Collaboration Process Improvement Quality Assurance Performance Tracking Workflow Optimization

Management Trainee

Parcon India Pvt. Ltd.

Nov 2022 - Dec 2022 (1 month)

Managed client servicing, escalations, and retention strategies to boost customer satisfaction; coordinated sales channels, conducted product demonstrations, and maintained Salesforce and Excel records for pipeline visibility and compliance.

Client Servicing Sales Support Salesforce Excel Customer Retention Product Demonstrations Account Management

Division In-Charge

McLeod Russel India Ltd.

Jul 2022 - Sep 2022 (2 months)

Directed vendor management and workforce operations to reduce costs and improve efficiency; negotiated with suppliers to enhance process compliance and product quality by 15% and established monitoring frameworks for productivity and audits.

Vendor Management Operations Management Process Optimization Compliance Audits

Education

Degrees, certifications, and relevant coursework

Amity University

Master of Business Administration, Human Resource Management

2024 -

Currently pursuing an MBA in Human Resource Management through Amity University's online program to develop expertise in people and process management.