Open to opportunities

CHETAN MEHRA

@chetanmehra

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Client Success & CRM professional with MBA, skilled in client handling, trading, and remote collaboration tools.

India

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What I'm looking for

I’m looking for a role where I can help clients achieve their goals while ensuring smooth processes and positive experiences. I enjoy problem-solving, building relationships, and finding ways to make workflows more efficient, and I’d like to bring that to a team that values excellence and innovation.

I am a motivated and detail-oriented professional with a passion for delivering excellent client experiences and ensuring smooth operations in remote environments. Skilled in communication, relationship management, and I thrive in roles that require both empathy and efficiency. With a strong ability to adapt quickly, manage multiple priorities, and leverage digital tools like Google Workspace, Slack, and CRM platforms, I am committed to helping teams and clients succeed. I’m seeking opportunities where I can grow, contribute value from day one, and build long-term partnerships.

Experience

Work history, roles, and key accomplishments

Current

Client Success & Trading Coordinator

Current

Hem Fabrics

Oct 2024 - Present (11 months)

Manage domestic and international client relationships and trading operations, maintaining Alibaba profile and social channels to generate B2B leads and improve brand visibility; supported negotiations and closed deals to streamline sales cycles.

Client Success B2B Sales Alibaba Platform Management Negotiation Social Media Management Trade Operations Supplier Management CRM

Client Relations & CRM Executive

Kampus Care

Jan 2022 - Dec 2023 (1 year 11 months)

Managed CRM system and client accounts across India to track orders and follow-ups, improving response and delivery coordination; resolved customer issues and coordinated with technical and sales teams to maintain satisfaction and retention.

Client retention Customer Support Client Onboarding Issue Resolution Account Management Client Retention

Sales & Support Assistant

LIFE INSURANCE OF CORPORATION

Jan 2018 - May 2021 (3 years 4 months)

Assisted customers with inquiries, built rapport, and ensured timely resolutions while documenting interactions to improve follow-up efficiency and handle multiple requests professionally.

Customer Service Client Communication Support Documentation Spreadsheet Management Multitasking Issue Resolution CRM Basics

Education

Degrees, certifications, and relevant coursework

Lovely Professional University

Master of Business Administration, Finance & International Business

MBA with specialization in Finance and International Business focusing on financial management, global trade, and strategic cross-border business skills.

Punjab University

Bachelor of Commerce, Commerce & Economics

Completed a Bachelor of Commerce with concentration in economics, commerce, and business management, focusing on accounting, market analysis, and organizational behavior.

Professional Courses & Certifications

Professional Certificate, Business Communication; Business & Technology

Completed professional courses in Business Communication and Business & Technology focused on client communication, workplace professionalism, digital tools, and remote collaboration.