Open to opportunities

Victory Babundo

@victorybabundo

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Customer-focused digital marketing and customer engagement leader with 7+ years' experience.

Nigeria

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What I'm looking for

I seek a role where I can lead digital customer engagement and marketing campaigns, improve CX through data-driven strategies, collaborate with cross-functional teams, and grow into higher-impact leadership opportunities.

I am a customer-focused digital marketing and engagement professional with over seven years of experience managing client relationships, resolving inquiries, and improving service delivery across social and digital platforms. I have led campaigns on Google Ads and Meta, collaborated with vendors and influencers, and used data analysis to refine customer experiences and boost loyalty.

I consistently deliver timely, empathetic support and design engagement strategies that increase retention and brand trust. My background spans marketing management, social media analysis, and hands-on customer service, driving measurable improvements in response times, sentiment, and customer participation.

Experience

Work history, roles, and key accomplishments

Current

Marketing Manager

Current

Bill & Melinda Gates Foundation

May 2024 - Present (1 year 7 months)

Managed digital customer support and marketing campaigns for health initiatives, improving response times and engagement while collaborating with vendors and influencers to strengthen brand trust.

Customer Support Campaign Management Google Ads Meta Ads Data Analysis Influencer Collaboration CRM Social Media

Social Media Analyst

Rovingheights Bookstore

Nov 2021 - Dec 2023 (2 years 1 month)

Provided social media customer support and developed interactive content that reduced support requests by 70% and improved customer sentiment and retention through loyalty initiatives.

Social Media Support Content Creation Customer Engagement Loyalty Programs Analytics Community Management

Digital Marketing Manager

St. Michael de Santos

Dec 2020 - Nov 2021 (11 months)

Handled client and prospect communications via social media and email to ensure prompt query resolution and supported customer-first brand promotions.

Email Support Social Media Client Communication Promotion CRM Content Creation

Social Media Manager

Zahari Properties

Feb 2019 - Nov 2020 (1 year 9 months)

Managed client inquiries on social platforms, converting interactions into appointments and sales while developing targeted communication strategies to retain clients.

Social Media Management Client Relations Lead Conversion Communication Strategy Customer Retention CRM

Customer Service Representative

12 Baskets Foods Ltd

Jan 2018 - Present (7 years 11 months)

Handled 20+ customer calls daily addressing inquiries, complaints, and orders; resolved issues promptly and managed orders end-to-end to ensure timely delivery and satisfaction.

Phone Support Order Management CRM Empathy Record keeping Team Collaboration