Open to opportunities

Rhay User

@rhayuser

Message

Experienced educational manager with a passion for customer relationship management.

Nigeria

Message

What I'm looking for

I seek a dynamic role that fosters growth, collaboration, and innovation.

I am an educational manager with a diverse background in marketing, teaching, event management, and customer relationship management. My journey has been marked by a strong commitment to enhancing organizational efficiency through adherence to Standard Operating Procedures. I have successfully navigated roles that require both leadership and collaboration, demonstrating my ability to work effectively within a team.

Currently, I serve as a Social Media Manager at Smartsave, where I develop and execute strategies to boost brand awareness and engagement. My experience as a Customer Service Agent at Jumia Food has honed my skills in delivering exceptional customer experiences, ensuring that every interaction is met with utmost attention and care. I am passionate about building strong relationships and resolving challenges, which has been a cornerstone of my professional ethos.

Experience

Work history, roles, and key accomplishments

Current

Social Media Manager

Current

Smartsave

Jan 2024 - Present (1 year 5 months)

Responsible for building and executing social media strategies to enhance brand awareness and engagement. Created and curated engaging content while resolving customer complaints to improve satisfaction and retention.

Social Media Strategy Content Creation Customer Engagement Brand Awareness Digital Marketing Analytics Communication Team Collaboration

Customer Service Agent

Jumia Food

Jan 2023 - Jan 2024 (1 year)

Focused on delivering exceptional customer experience by addressing every customer request, enquiry, and complaint. Collaborated seamlessly with team members to ensure operations aligned with training standards.

Customer Service Communication Team Collaboration Problem Solving Customer Satisfaction Operations Management

O-

Marketer

O-Food

Jan 2021 - Jan 2023 (2 years)

Built and maintained strong relationships between clients and partners while focusing on audience segmentation and targeting. Supported team members in providing solutions to challenges.

Relationship Management Segmentation Marketing Strategies Communication Problem Solving Client Engagement

Education

Degrees, certifications, and relevant coursework

University of Ilorin

Bachelor of Education, Educational Management

Pursuing a Bachelor of Education in Educational Management, focusing on the principles and practices of managing educational institutions effectively.