Open to opportunities

Ngozi Ruth

@ngoziruth

Message

Dependable sales representative with expertise in customer satisfaction.

Nigeria

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a proactive and dependable professional with a strong background in sales and customer service. My experience spans various roles, including Sales Representative and Digital Marketer, where I have consistently maintained high customer satisfaction ratings by resolving client concerns and offering personalized service. I thrive in high-pressure situations, utilizing my analytical skills to ensure a pleasant buying experience for customers.

Throughout my career, I have successfully managed marketing campaigns, developed strategic partnerships, and improved customer retention rates. My ability to communicate effectively and lead teams has contributed to significant revenue growth, including a 25% increase through excellent customer relations. I am committed to maintaining a brand's online presence and driving engagement through innovative marketing strategies.

Experience

Work history, roles, and key accomplishments

Current

Digital Marketer/Marketing Manager

Current

MAON Homes & Facility Management

Jan 2022 - Present (3 years 5 months)

Responsible for maintaining the organization's brand through marketing campaigns, SEO, and market research. Developed multi-channel communication strategies and collected customer feedback to enhance satisfaction.

Digital Marketing SEO Market Research Content Creation Customer Feedback Analysis Brand Management Campaign Development Communication Strategy

Business Developer

Colosseum Properties Limited

Jun 2021 - Jan 2022 (7 months)

Identified new business opportunities and built relationships with potential clients. Increased revenue by over 25% through effective negotiation and customer service.

Business Development Client Relationship Management Negotiation Revenue Sales Process Strategic Partnerships Customer Retention

Sales Representative

Vital Grubs Nigeria Limited

Jan 2018 - Jan 2020 (1 year 11 months)

Resolved client concerns related to property purchases to maintain high satisfaction ratings. Offered top-notch personal service to boost sales and customer satisfaction while managing cash register operations.

Customer Service Sales Strategies Communication Problem Solving Organizational Skills Time Management Teamwork

Customer Care Representative

NGCOM Internet Solutions

Jan 2018 - Feb 2018 (1 month)

Engaged with customers to address their needs and concerns, ensuring high levels of satisfaction. Assisted with troubleshooting and provided advice on products and services.

Customer Engagement Troubleshooting Communication Problem Solving Product Knowledge Customer Satisfaction Customer Service

Front Desk Officer

Scarlet Lodge

Jan 2018 - Feb 2018 (1 month)

Assisted walk-in clients, managed appointments, and handled inquiries. Maintained professionalism while supporting managers with documentation.

Client Management Communication Administrative Support Customer Service

Education

Degrees, certifications, and relevant coursework

Abia State Polytechnic

Higher National Diploma, Microbiology

2016 -

Pursued a Higher National Diploma (HND) in Microbiology, studying various aspects of microbiological techniques, research methodologies, and applications in health and industry.

Abia State Polytechnic

Ordinary National Diploma, Science Laboratory Technology

2014 - 2016

Completed an Ordinary National Diploma (OND) in Science Laboratory Technology, focusing on laboratory practices, techniques, and safety protocols essential for scientific research and analysis.