Ishaka Suleiman

I’m a Customer Support and Digital Marketing Professional with 9+ years of experience delivering remote customer service, managing client relationships, and executing digital marketing initiatives. I’ve supported 15+ clients across various industries, consistently maintaining fast communication and reliable outcomes.

I’m proud of my customer support results: resolving over 90% of customer issues on first contact, with an average first-response time of under 2 hours. I manage 50+ customer support requests weekly while keeping accurate records of interactions and project updates.

On the digital marketing side, I’ve assisted businesses with campaigns that increased social media engagement by up to 25%. I also create content and marketing materials—designing social media graphics that improve brand visibility and support audience growth.

I work efficiently and deliver on time: I’ve delivered 30+ freelance projects on schedule with a 100% on-time delivery rate. Through asynchronous coordination and strong client communication, I’ve built long-term relationships, achieving a repeat-client rate of over 70% and ongoing project opportunities.