Open to opportunities

Victoria Uzezi Akpotozor

@victoriauzeziakpotoz

Message

I handle high-volume customer calls, qualify leads, and schedule appointments while maintaining accurate CRM records.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer service, sales support, cold calling, or appointment-setting role where I can manage customer communication, qualify leads, maintain CRM records, and support business growth.

I've supported customers and sales pipelines at Xevenloop and Rent To Own Services Georgia, managing outbound communication, lead qualification, appointments, follow-ups, and CRM documentation. At Rent To Own Services Georgia, I handled over 100 inbound and outbound calls daily and maintained a 99% customer approval rating.

I bring more than four years of remote customer service experience, using active listening, objection handling, and clear communication to resolve inquiries and build professional client relationships. I also supported administrative and client record operations at Premium Pension Limited, where accuracy, documentation, and deadlines were essential.

Experience

Work history, roles, and key accomplishments

Customer Service & Sales Representative

Xevenloop

Nov 2025 - Jun 2026 (7 months)

Conducted outbound customer communication, scheduled appointments, and maintained CRM records. Managed customer objections and consistently met daily and weekly call and conversion targets.

Customer Service Cold Calling Appointment Setting CRM Management Data Entry Objection Handling Remote Work

Education

Degrees, certifications, and relevant coursework

Delta State University, Abraka

Bachelor of Arts, English Language and Linguistics

2015 - 2019

Pursued a Bachelor of Arts in English Language and Linguistics, developing strong communication and analytical skills.

Giftec Computer Center, Ughelli

Certificate, Computer Applications & Office Technology

2012 - 2014

Completed a two-year training program in computer applications and office technology, gaining proficiency in Microsoft Office and digital workplace skills.