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Precious Omokhua

@preciousomokhua

Customer service officer at Travelbeta who handles policyholder inquiries and supports policy changes, renewals, and cancellations.

Nigeria

Message

At Travelbeta, I respond to policyholder questions about coverage, claims, and billing, and assist with policy changes, renewals, and cancellations. I also maintain customer records for reporting and audit purposes.

Previously, I promoted retail and corporate banking products at Keystone Bank and made outbound calls at Stanbic IBTC to promote financial products, identify customer needs, and generate qualified leads.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Officer

Current

Travelbeta

Dec 2024 - Present (1 year 10 months)

Responded to policyholder inquiries regarding coverage, claims, and billing, ensuring timely and accurate information delivery. Assisted clients with policy changes, renewals, and cancellations while maintaining compliance with internal procedures and regulatory standards.

Customer Service Policy Administration Compliance Data Entry Communication Skills

Sales Executive Officer

Keystone Bank

Mar 2023 - Sep 2024 (1 year 6 months)

Identified and acquired new customers through strategic prospecting, referrals, and direct sales activities. Promoted the bank's retail and corporate banking products, including savings accounts, current accounts, loans, fixed deposits, and digital banking services.

Sales Prospecting Customer Relationship Management Banking Products Digital Banking

Telemarketer

Stanbic IBTC

Feb 2021 - Jan 2023 (1 year 11 months)

Conducted outbound calls to prospective and existing customers to promote the bank's financial products and services. Generated qualified leads by identifying customer needs and recommending suitable banking and investment solutions.

Telemarketing Outbound Calls Lead Generation Customer Needs Analysis Documentation