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Moonshine Omede

@moonshineomede

Customer service representative at The Co-operators, connecting clients with insurance and financial solutions.

At The Co-operators, I called existing and potential clients about insurance products, financial services, and investment solutions. I explained policy options, coverage benefits, and discounts, and arranged follow-ups or referrals to licensed advisors.

At Mindshift Consultancy and Services, I introduced consultancy services to prospective clients and qualified leads based on their needs and readiness. At United Bank for Africa PLC, I answered customer questions about banking products and services and guided new customers through onboarding.

Experience

Work history, roles, and key accomplishments

Outbound Officer

The Co-operators

Jan 2025 - Jul 2026 (1 year 6 months)

Initiated outbound calls to promote insurance products and financial services. Educated clients on policy options and scheduled follow-ups for licensed advisors.

Outbound Calling Insurance products Financial Services Client Education Follow up Active Listening Lead Qualification

Telemarketer

Mindshift Consultancy and Services

Nov 2023 - Oct 2024 (11 months)

Conducted high-volume outbound calls to introduce consultancy services. Qualified leads based on needs, interest, and readiness to engage.

Outbound Calling Lead Qualification Consultancy Services Customer Engagement Needs Assessment

Customer Service Representative

United Bank for Africa PLC

Mar 2021 - Sep 2023 (2 years 6 months)

Served as a key point of contact for customer enquiries about accounts, banking products, and digital services. Guided new customers through onboarding and documentation.

Customer Service Banking Products Digital Services Onboarding Communication Skills Documentation