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Gospella Lovest

@gospellalovest

Customer Support Specialist who handled high-volume calls at Cross Insurance Agency and co-developed onboarding materials that improved efficiency by 60%.

Nigeria

Message

At Cross Insurance Agency, I handled high-volume inbound and outbound calls, resolved customer inquiries, and logged appointment details and client records in the CRM. I also co-developed onboarding training materials for new team members, improving onboarding efficiency by 60%.

At Moniepoint Fintech, I made outbound cold calls, updated CRM records, and provided tailored solutions that contributed to a 15% increase in account retention. I also contributed to team initiatives that improved the department satisfaction score by 70%.

Experience

Work history, roles, and key accomplishments

Inbound/Outbound Call Representative

Cross Insurance Agency

Mar 2022 - Jul 2024 (2 years 4 months)

Managed high-volume inbound and outbound calls, resolving inquiries and qualifying leads. Co-developed onboarding training materials, improving onboarding efficiency by 60%.

CRM Customer Support Inbound Calls Outbound Calls Appointment Setting Needs Assessment Training Data Entry

Cold Calling/Telemarketing Representative

Moniepoint Fintech

Jun 2019 - Nov 2021 (2 years 5 months)

Executed outbound cold calling campaigns and retained customers through tailored solutions, achieving an 80% customer satisfaction rating. Updated CRM records and contributed to team initiatives that improved department satisfaction by 70%.

Cold Calling Telemarketing Customer Retention CRM Communication Skills Customer Satisfaction