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Helen Awa

@helenawa

Customer service representative at Amica Mutual USA who supported policyholders with renewals, claims, and policy questions.

Nigeria

Message

At Amica Mutual USA, I maintained regular contact with clients, answered policy questions, and assisted with renewals and claims. I also logged interactions and policy updates in the CRM system.

I generated quotes using Amica’s underwriting tools and finalized policy agreements by processing applications and submitting documents for underwriting approval.

At RevolutionPlus Proper, I called prospective customers and marketed residential and commercial properties. I booked appointments for interested clients and updated contact records in CRM tools.

Experience

Work history, roles, and key accomplishments

Sales Representative

Amica Mutual

Jul 2024 - Jan 2026 (1 year 6 months)

Maintained regular contact with clients to ensure satisfaction, answer policy questions, and assist with renewals or claims. Accurately logged interactions and generated tailored quotes using Amica's CRM and underwriting tools.

CRM Underwriting Customer Service Policy Management Communication Skills

Telemarketer

RevolutionPlus Property

Dec 2022 - May 2024 (1 year 5 months)

Executed outbound calling campaigns to boost sales engagement and marketed residential and commercial properties. Booked appointments for interested clients and managed client contact records in CRM tools.

Outbound Calling CRM Sales Communication Skills Appointment Setting

Customer Service Representative

Shoprite Nigeria

Nov 2020 - Sep 2022 (1 year 10 months)

Assisted customers with returns and exchanges, informed them about discounts and loyalty benefits, and provided guidance on store layout. Supported high-traffic periods to ensure consistent service standards.

Customer Service Returns Processing Communication Skills Product Knowledge