Open to opportunities

Victoria Nnolim

@victoriannolim

Message

Customer relations and client experience professional focused on service excellence.

Nigeria

Message

What I'm looking for

I’m immediately available for full-time work, focused on customer relations and client experience. I want roles where I can resolve complaints, maintain CRM records, and deliver consistently empathetic, service-excellence-driven communication.

I’m a Customer Relations Professional with over 6 years of experience serving as the key point of contact between organisations and their clients, delivering empathy, accuracy, and professionalism across every interaction.

I manage high-volume customer conversations while resolving complaints efficiently, maintaining CRM record management, and building lasting client relationships that drive loyalty and repeat business. Recognised as Best Sales Advisor for exceptional service delivery over a 3-year tenure, and Employee of the Year for outstanding performance and reliability.

From Sales Advisor and Front Desk Officer roles to executive support as a Personal Assistant, I’ve consistently improved service quality through follow-up, clear written and verbal communication, problem solving, and analytical thinking. I’m certified by micro1 for outstanding performance in AI-assisted assessment and I’m immediately available for full-time engagement.

Experience

Work history, roles, and key accomplishments

Current

Customer Relations and Virtual Assistant

Current

Self-Employed

Oct 2025 - Present (9 months)

Provided remote customer relations and administrative support for multiple clients across real estate, consulting, and retail. Managed client communications, handled queries and complaints, maintained service quality, and supported streamlined issue resolution.

Customer Relations Virtual Assistance Complaint Handling Administrative Support

Sales Executive

Alfred Properties

Jan 2025 - Sep 2025 (8 months)

Served as a client-facing sales role combining consultative communication, issue resolution, and CRM documentation. Handled client consultations, resolved customer issues by liaising with management, and maintained zero-error CRM records.

Sales Issue Resolution CRM Management Written And Verbal Communication

Front Desk Officer

Davies-Davidson Homes Limited

Jan 2024 - Jan 2025 (1 year)

Acted as the primary point of contact for clients, visitors, and executives while managing daily front-desk interactions. Resolved and escalated inquiries as needed, maintained accurate filing systems, and drafted correspondence and meeting notes.

Front Desk Support Client Communication Written Communication Problem Solving

Sales Advisor

Davies-Davidson Homes Limited

Jan 2021 - Jan 2024 (3 years)

Managed high-volume customer interactions via phone, email, and in-person while contributing feedback to improve service quality. Followed up to ensure concerns were resolved and recognized as Best Sales Advisor for exceptional client service over three years.

Sales Customer Service Complaint Handling

Personal Assistant

Gilfai Nigeria Limited

Jan 2020 - Jan 2021 (1 year)

Managed executive communications and sensitive correspondence with discretion. Maintained records and implemented a digital filing system to reduce retrieval time, while coordinating schedules, appointments, and follow-ups for senior leadership.

Executive Communication Administrative Support Digital Filing Systems Schedule Coordination Appointment Management Timely Follow Ups

Receptionist (NYSC)

Ministry of Industry and Commerce

Jan 2019 - Jan 2020 (1 year)

Provided front-office support as first point of contact for visitors and callers, maintaining accurate customer and departmental records. Coordinated scheduling support for multiple staff members during the service year.

Client And Visitor Handling Record Management Scheduling coordination Written And Verbal Communication Professional communication