Open to opportunities

Damilola Ologe

@damilolaologe

Message

I am a customer service specialist with 3+ years improving satisfaction and resolving complex issues.

Nigeria

Message

What I'm looking for

I seek a remote or hybrid customer-support role where I can streamline processes, deliver excellent service using CRM expertise, collaborate with teams, and grow into expanded responsibilities.

I am an experienced customer service professional with over three years supporting customers across remote and fast-paced environments. I am proficient with CRM systems, Google Workspace, and Microsoft Office, and I focus on clear communication and timely problem resolution.

I have a proven record of improving complaint-resolution workflows—reducing response times by 30%—and securing deals through proactive outreach and negotiation. I managed online property listings, executive calendars, digital marketing tasks, and maintained precise transactional records to improve operational efficiency.

I hold an MSc in Employment Relations and Human Resource Management and certifications in Virtual Assistance and entrepreneurship. I bring attention to detail, adaptability, and a collaborative approach, and I seek roles where I can streamline processes, boost customer satisfaction, and contribute to team success.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Assistant

Current

Nivas Property Group

Apr 2025 - Present (4 months)

Improved complaint resolution workflow, reducing response times by 30% and boosting client retention. Managed property listings, digital marketing, market research, and maintained executive calendars with 100% adherence.

CRM Digital Marketing Market Research Calendar Management Client Relations Data Entry

Customer Service Officer

Live Your Best Life Travel Blog

Oct 2023 - Sep 2024 (11 months)

Resolved customer inquiries and escalations to improve satisfaction and operational efficiency. Collaborated with sales to identify needs, increase cross-sell opportunities, and close high-value contracts.

Customer Support Order Processing Escalation Management CRM Cross Selling Communication

Customer Service Officer

E-commerce Business

Aug 2022 - May 2024 (1 year 9 months)

Handled customer inquiries, order processing, and delivery tracking, improving satisfaction and retention. Resolved complaints by coordinating with logistics and maintained accurate customer databases.

Order Processing Logistics Coordination CRM Data Entry Microsoft Office