Victoria Edet

I’m a Customer Service Representative and Virtual Assistant with over two years of experience supporting both remote clients and in-person guests. I consistently deliver 95%+ satisfaction and an 87% first-contact resolution rate, handling high-volume inquiries across phone, email, and chat with strong multitasking and time management.

As a self-employed virtual assistant, I’ve supported 5+ remote clients at once across administrative, sales, client services, and customer support. I manage complex inboxes and multi-calendar scheduling, run targeted cold outreach with Apollo and Lemlist (120+ qualified leads per quarter), maintain CRM databases with 100% data accuracy (HubSpot, Zoho, Zendesk CRM), and build workflow automations with Zapier and Make to save about 8 hours per week per client.

In my customer service role at De Lantern Hotel, I handled 30+ guest requests per shift and maintained guest satisfaction at 4.8/5. I trained new team members to improve onboarding timelines, coordinated daily handovers to reduce service errors, and logged/tracked issues in Zendesk CRM to ensure consistent follow-up and service quality.