Open to opportunities

Precious Ohien

@preciousohien

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Customer support professional with 4+ years resolving issues and improving service quality via CRM tools.

Nigeria

Message

What I'm looking for

I’m looking for a remote Customer Support role where I can resolve issues quickly and professionally, manage customer records accurately in CRM tools, and deliver consistent customer satisfaction through responsive communication and disciplined follow-up.

I’m a customer service and support professional with 4+ years handling high-volume interactions across hospitality, retail, and administrative environments. I resolve complaints efficiently, manage customer records, and maintain service quality using CRM systems and digital tools—bringing a calm, professional presence to every conversation.

In recent roles, I supported office operations by improving document management, standardizing templates, and introducing digital tooling to reduce errors and speed up access. Previously, I led front-desk guest support with 20–30+ daily interactions, handled complaints to prevent escalation, and coordinated quickly with maintenance to minimize disruption—while keeping accurate request records for follow-up.

I also practice structured customer support workflows through CRM and ticket simulations using Zoho CRM and Zendesk, focusing on ticket logging, tracking, asynchronous communication, and disciplined follow-ups. I’m seeking a remote customer support role where I can deliver responsive, results-driven service and keep customers satisfied through accurate, efficient issue resolution.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

Juk Real Estate

Jan 2025 - Present (1 year 5 months)

Supported daily office operations by managing client interactions, scheduling, and internal communication. Improved document management with structured digital filing systems and introduced Google Drive/AI-assisted proofreading to reduce errors and improve quality.

Client Communication Scheduling Document Management Google Drive Microsoft Excel File Management

Receptionist / Front Desk

Taishi Hotel and Suite

Sep 2023 - Nov 2024 (1 year 2 months)

Managed 20–30+ guest interactions daily, including check-ins, inquiries, and service requests, while resolving complaints to prevent escalation. Coordinated with maintenance teams to address facility issues quickly (AC, internet, heating) and maintained accurate records of guest requests for follow-up.

Guest Service Check In & Inquiries Complaint Handling Service Recovery Record keeping Multitasking Customer Satisfaction Communication

Inventory Manager

Flames Restaurant

Jan 2022 - Nov 2022 (10 months)

Maintained accurate inventory records using digital tracking systems and ensured data entry accuracy through routine reconciliation. Conducted stock checks, resolved discrepancies, prepared inventory reports, and coordinated with suppliers to prevent shortages.

Stock Checks Supplier Coordination

Customer Service Representative

Thanks Supermarket

Mar 2020 - Dec 2020 (9 months)

Managed high-volume customer transactions with speed and accuracy, minimizing errors while processing payments through POS systems. Assisted customers with product selection and recommendations, handling 4–5 customers simultaneously during peak periods to support customer trust and repeat purchases.

POS systems Payment Processing Product Recommendations Customer Relationship Management Multitasking Communication