Michael Omogbai

I am a remote customer service and virtual assistant professional with over three years supporting international clients across real estate, fintech, and service industries. I specialize in CRM systems, ITIL-based service operations, and high-volume client communication.

My experience includes managing calendars, coordinating virtual meetings, maintaining property listings, improving help desk ticketing processes, and producing service desk analytics that inform management decisions. I consistently exceeded KPIs, increased customer satisfaction, and boosted client retention through proactive follow-ups and tailored support.

I bring strong administrative skills, proficiency with Zendesk, Freshdesk, Zoho CRM, Microsoft Office and Google Workspace, and comfort with collaboration tools like Zoom, Slack, Teams, and Trello. I aim to contribute efficient remote support that streamlines workflows and enhances customer loyalty.