Precious Chidera

I am a customer support professional with 3+ years of experience in high-volume chat, email, and phone support, virtual assistance, and administrative operations. I excel at troubleshooting, documentation, and maintaining strong customer satisfaction metrics.

Throughout my roles I have worked with leading CRM and support tools—Zendesk, Freshdesk, HubSpot, and Salesforce—and project management platforms like Trello, Asana, Monday.com, and ClickUp to streamline workflows and deliver timely solutions.

My achievements include maintaining a 95%+ CSAT in a global online-casino support role, improving team onboarding speed by 30%, boosting team productivity by 25% through automation, and driving repeat purchases and upsell results in retail sales positions.

I bring disciplined remote working habits (EST availability), strong written and verbal communication, conflict resolution skills, and hands-on experience with Airbnb operations and client retention strategies. I seek roles where I can improve customer experience and operational efficiency.