At Banner Life Insurance Company, I handled inbound and outbound calls from policyholders, beneficiaries, and prospective customers. I explained coverage options, premium payments, and policy terms in clear language.
I also helped customers update beneficiaries, addresses, and payment methods. Before discussing account details, I verified customer identities and policy information.
At LAPOMicrofinance Bank Ltd, I answered customer requests by phone and email and followed up on unresolved issues with relevant departments. I explained financial products, digital banking services, savings options, and loan offerings.
At Konga, I processed customer orders and supported customers before, during, and after sales. I promoted products, upsold, and identified sales opportunities while working toward assigned targets.
