Itunu Sholarin

I am an administrative and customer service professional with over two years' hands-on experience as a Secretary, Front Desk Manager, and Customer Care Representative/Administrative Officer, primarily within a digital marketing environment. I consistently balanced client needs with calm, focused attention, handled 60+ daily inquiries via live chat and email, achieved a 90% satisfaction rate, supervised junior staff, and supported senior management with follow-up on key tasks and client communications.

I deliver reliable office operations through strong email management, accurate record-keeping, meeting coordination, and content creation for social media. My strengths include empathy, attention to detail, proactive problem-solving, and effective use of tools such as Microsoft Office, Google Workspace, HubSpot, Trello, and Mailchimp to improve team efficiency and client satisfaction.