VERONICA JOHNSON
@veronicajohnson
I am a customer service executive with six years' experience driving sales and customer satisfaction.
NigeriaWhat I'm looking for
I am a motivated customer service executive with six years' experience in banking and customer-facing roles.
At Access Bank I consistently exceeded daily sales and performance KPIs, generated new business through proactive networking, and presented product demonstrations to improve conversions.
I excel at problem-solving, query management, upselling, relationship building, and clear communication, supported by data analysis and strong Microsoft Office skills.
I hold a BSc in Computer Science and certifications in Ethics & Compliance and Virtual Assistance; I seek opportunities to drive customer satisfaction and revenue while continuing professional growth.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
Access Bank Plc
Aug 2018 - Present (7 years 2 months)
Consistently exceeded daily sales and performance KPIs at Access Bank by generating new business through proactive networking and converting leads; resolved customer queries and maintained high satisfaction levels.
Customer Sales Executive
Guaranty Trust Bank Plc
Jun 2017 - Jul 2018 (1 year 1 month)
Promoted and closed high-value banking products using strong persuasion and negotiation, consistently achieving and exceeding sales targets through upselling. Maintained accurate customer records and provided prompt solutions to preserve satisfaction.
Customer Care Representative
E-Library
Aug 2016 - Jul 2018 (1 year 11 months)
Delivered customer support by de-escalating disputes and offering prompt solutions while ensuring compliance with service standards and maintaining detailed customer documentation. Shared policy information and guidance to assist guests and preserve satisfaction.
Education
Degrees, certifications, and relevant coursework
MUMichael Okpara University of Agriculture, Umudike
Bachelor of Science, Computer Science
2011 - 2016
Bachelor of Science in Computer Science completed at Michael Okpara University of Agriculture, Umudike from 09/2011 to 08/2016.
Razeva College
West African Senior School Certificate, Secondary Education
2005 - 2011
Grade: Credits
Completed West African Senior School Certificate (WAEC) with credits at Razeva College from 09/2005 to 06/2011.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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