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Jabiru Sani

@jabirusani

Customer service professional with extensive banking experience.

Nigeria

What I'm looking for

I seek a role in a dynamic organization that values customer satisfaction and professional growth.

I am a dedicated customer service professional with a strong background in banking, having worked at Access Bank PLC as a Customer Service and Cash Transaction Officer. My experience has equipped me with exceptional interpersonal skills and a commitment to enhancing customer satisfaction. I thrive in dynamic environments where I can leverage my skills to contribute to organizational success.

Throughout my career, I have managed daily customer interactions, ensuring high levels of satisfaction while addressing inquiries and complaints efficiently. My role as a Cash Transaction Officer involved executing cash transactions with precision, maintaining accuracy, and adhering to bank policies. I have also excelled in promoting and selling various bank products, consistently achieving and surpassing sales targets through effective product knowledge and customer engagement.

Experience

Work history, roles, and key accomplishments

AP

Customer Service Officer

Access Bank PLC

Jan 2020 - Apr 2023 (3 years 3 months)

Managed daily customer interactions at Access Bank, ensuring high customer satisfaction. Executed cash transactions accurately and promoted various bank products, achieving sales targets through effective communication and product knowledge.

Education

Degrees, certifications, and relevant coursework

Kaduna State University logoKU

Kaduna State University

Bachelor of Science, Sociology

2014 - 2018

Studied Sociology, focusing on social behavior, institutions, and the development of societies. Engaged in various projects and research that enhanced understanding of social dynamics.

GS

Government Rural Boarding Secondary School

Secondary School Certificate

2007 - 2013

Completed secondary education with a focus on general studies, preparing for higher education and personal development.

UK

United Primary School, Kurmin-Mashi

First School Leaving Certificate

2002 - 2007

Achieved First School Leaving Certificate, laying the foundation for future academic pursuits.

Tech stack

Software and tools used professionally

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Jabiru Sani - Customer Service Officer - Access Bank PLC | Himalayas