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Habeeb OladipupoHO
Open to opportunities

Habeeb Oladipupo

@habeeboladipupo

Customer Experience Representative focused on efficient, compliant service and growth.

Nigeria
Message

What I'm looking for

I’m looking to use my customer experience, communication, and organizational skills to deliver fast, compliant service, improve efficiency through process improvements, and support customer loyalty through targeted campaigns—while growing my impact in a results-driven team.

I’m a hardworking, highly motivated customer experience professional eager to combine communication, interpersonal, and organizational skills to enhance business performance. I operate well both independently and in teams, quickly adapting to new processes while driving company objectives.

At ACCESS BANK PLC, I ensure compliance with company policies for handling confidential information and resolve customer complaints within set timelines. I proactively identify process automation opportunities to improve customer service efficiency and accuracy, while managing multiple tasks and maintaining data entry accuracy in the CRM system.

I also focus on building brand loyalty by engaging customers regularly through email campaigns and social media platforms, and I help develop marketing campaigns based on customers’ usage patterns and buying habits. With a strong commitment to quality standards, problem solving, and relationship-building, I’m excited to keep improving customer experience through effective communication.

Experience

Work history, roles, and key accomplishments

Access Bank Plc logoAP
Current

Customer Experience Representative

Access Bank Plc

May 2023 - Present (3 years 1 month)

Ensured compliance with confidential information handling policies while resolving customer complaints within set timelines in a fast-paced call center environment. Managed CRM data entry, improved service operations through process automation, and supported customer retention via targeted email and social campaigns based on usage patterns.

Education

Degrees, certifications, and relevant coursework

OT

Oyo State College of Agriculture and Technology

Ordinary National Diploma (OND), Public Administration

2022 -

Grade: Upper Credit

Earned an Ordinary National Diploma (OND) in Public Administration (Upper Credit) at Oyo State College of Agriculture and Technology.

Tech stack

Software and tools used professionally

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