VHVeronica Jhea Herrera
@veronicajheaherrera
Motivated professional with experience in content moderation and customer service.
PhilippinesWhat I'm looking for
I am a motivated and quick-learning professional with a diverse background in content moderation, customer service, and freelance recruitment. My experience at Teleperformance and Concentrix has equipped me with the skills to handle customer inquiries effectively while ensuring a positive experience. I thrive in dynamic environments and am always eager to expand my skill set.
In addition to my professional endeavors, I run a small home-based business selling baked goods, which reflects my passion for creativity and entrepreneurship. I am driven by a strong work ethic and a desire for continuous learning and improvement. My curiosity about different cultures fuels my love for travel, allowing me to gain new perspectives and insights that I bring into my work.
Experience
Work history, roles, and key accomplishments
Freelance Recruiter
RenewalMemory & OptimaCleaners
Jan 2023 - Jan 2024 (1 year)
Sourced and pre-screened candidates for U.S. and Australian clients through platforms like Indeed and Facebook. Managed the recruitment process by posting job ads, reviewing resumes, and coordinating with clients.
Content Moderator
Concentrix
Jan 2022 - Jan 2023 (1 year)
Reviewed and monitored user-generated content for the Taboola account to ensure compliance with platform guidelines. Analyzed and flagged inappropriate materials to maintain platform integrity.
Customer Service Representative
Teleperformance
Jan 2021 - Jan 2022 (1 year)
Handled inbound calls, providing assistance with account inquiries, billing issues, and basic technical support for SiriusXM. Resolved customer concerns efficiently while ensuring a positive experience with each interaction.
Education
Degrees, certifications, and relevant coursework
ECEmilio Aguinaldo College
Bachelor of Science, Occupational Therapy
2020 - 2022
Currently a 2nd year college undergraduate pursuing a Bachelor of Science in Occupational Therapy. Engaged in coursework that prepares students for a career in occupational therapy, focusing on patient care and rehabilitation.
FSFEU High School
High School Diploma, STEM
2018 - 2020
Completed high school education with a focus on STEM subjects, preparing for further studies in health sciences.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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