Jane Ogabang

I've supported Google Play and Google One customers through email, live chat, and phone at Concentrix, resolving account access, subscription, billing, refund, and payment concerns.

I document customer interactions and case details using CRM and Google Workspace while consistently meeting quality, productivity, and customer satisfaction metrics.

I also collaborate with cross-functional teams to resolve escalated issues, maintain confidentiality, and follow company compliance standards.

As a freelance Content Moderator at StaffMe, I reviewed user-generated content against platform policies, escalated significant violations, and produced moderation reports while working independently and meeting strict deadlines.