Open to opportunities

Rudnielle Hulapong

@rudniellehulapong

Message

Motivated customer service professional with strong communication skills.

Philippines

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a motivated and detail-oriented professional seeking a customer service role where I can leverage my communication skills, problem-solving abilities, and experience in providing exceptional support to enhance customer satisfaction and contribute to organizational success. My journey in customer service began at Teleperformance, where I delivered exceptional support via phone, ensuring timely and accurate resolution of inquiries.

Throughout my career, I have worked with reputable companies such as Alorica Inc. and Concentrix, where I honed my skills in addressing customer inquiries, resolving issues, and fostering loyalty. My role as a Content Moderator allowed me to ensure compliance with platform policies while maintaining the integrity and safety of user-generated content. I take pride in my ability to adapt to fast-paced environments and manage multiple tasks effectively.

In my most recent position at Concentrix, I provided exceptional email support for Google Play services, utilizing real-time translation tools to communicate effectively with customers in multiple languages. I consistently met performance metrics, demonstrating my commitment to delivering high-quality customer service.

Experience

Work history, roles, and key accomplishments

Current

Content Moderator

Current

Concentrix

Jul 2021 - Present (3 years 11 months)

Reviewed and analyzed user-generated content and advertisements to ensure compliance with platform policies and community standards. Identified and removed inappropriate, misleading, or harmful content, maintaining the integrity and safety of the platform.

Content Moderation Compliance Performance Metrics

Customer Service Representative

Concentrix

Aug 2024 - Feb 2025 (6 months)

Provided exceptional email support to users, addressing inquiries and resolving issues related to Google Play services, transactions, app usage, and account management. Utilized Google's real-time translation tools to communicate effectively with customers in multiple languages, ensuring clear and accurate responses.

Email Support Account Management Real Time Translation Multilingual Communication Customer Satisfaction

Customer Service Representative

Alorica Inc.

Oct 2018 - Jul 2021 (2 years 9 months)

Provided prompt and professional support to customers via email, addressing inquiries and resolving issues related to orders, payments, shipping, and returns. Delivered tailored solutions to customer concerns, ensuring a positive shopping experience and fostering loyalty.

Email Support Customer Relations Order Management Payment Processing Cross Functional Collaboration

Customer Service Representative

Teleperformance

Jan 2018 - Aug 2018 (7 months)

Delivered exceptional customer service support via phone, ensuring timely and accurate resolution of inquiries. Assisted travelers with booking, modifying, and canceling travel itineraries while adhering to company policies and procedures.

Customer Service Communication Problem Solving Customer Satisfaction Conflict Resolution

Education

Degrees, certifications, and relevant coursework

Holy Cross of Davao College

Bachelor of Science, Marine Transportation

Pursued comprehensive training in navigation, maritime safety, ship operations, and marine technology. Developed expertise in seamanship, cargo handling, and maritime laws, preparing for a professional career in the maritime industry.