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Heidi Jane Buenaventura

@heidijane

Highly experienced customer service representative and content moderator.

Philippines

What I'm looking for

I am looking for a role that values effective communication and offers opportunities for growth in customer service and operations.

I am a highly experienced Customer Service Representative with three years of expertise, complemented by an additional three years as a Content Moderator. My background in Business Administration, majoring in Operations, has equipped me with strong communication skills and a dedication to providing exceptional assistance to management and customers alike.

Throughout my career, I have worked with reputable companies such as TELUS International Philippines and Accenture Inc., where I honed my abilities in assisting users via call and email, managing financial inquiries, and filtering online content. My commitment to effective team communication and leadership skills has allowed me to thrive in fast-paced environments.

Experience

Work history, roles, and key accomplishments

AI
Current

Content Moderator

Accenture Inc.

Feb 2021 - Present (4 years 4 months)

Responsible for filtering and moderating content and applications to ensure compliance with online safety standards and guidelines.

TaskUs logoTA

Customer Support Representative

Sep 2021 - Nov 2021 (2 months)

I was handling a financial account wherein I explain the transactions of the users and provide support with their cards via call.

Education

Degrees, certifications, and relevant coursework

Our Lady of Fatima University logoOU

Our Lady of Fatima University

Bachelor of Science in Business Administration, Business Administration

2016 - 2018

Pursued a Bachelor of Science in Business Administration with a major in Operations, focusing on effective communication and management skills.

Tech stack

Software and tools used professionally

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Heidi Jane Buenaventura - Content Moderator - Accenture Inc. | Himalayas