Heidi Jane Buenaventura
@heidijane
Highly experienced customer service representative and content moderator.
What I'm looking for
I am a highly experienced Customer Service Representative with three years of expertise, complemented by an additional three years as a Content Moderator. My background in Business Administration, majoring in Operations, has equipped me with strong communication skills and a dedication to providing exceptional assistance to management and customers alike.
Throughout my career, I have worked with reputable companies such as TELUS International Philippines and Accenture Inc., where I honed my abilities in assisting users via call and email, managing financial inquiries, and filtering online content. My commitment to effective team communication and leadership skills has allowed me to thrive in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Content Moderator
Accenture Inc.
Feb 2021 - Present (4 years 4 months)
Responsible for filtering and moderating content and applications to ensure compliance with online safety standards and guidelines.
I was handling a financial account wherein I explain the transactions of the users and provide support with their cards via call.
Customer Service Representative
TELUS International Philippines
Mar 2019 - Jun 2021 (2 years 3 months)
Provided customer support via call and email for a blended account, assisting users with inquiries and issues related to their accounts and services.
Education
Degrees, certifications, and relevant coursework
Our Lady of Fatima University
Bachelor of Science in Business Administration, Business Administration
2016 - 2018
Pursued a Bachelor of Science in Business Administration with a major in Operations, focusing on effective communication and management skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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