Open to opportunities

Veronica Belisario

@veronicabelisario

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Bilingual client experience specialist delivering strategic customer success and compliance-driven results.

United States

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What I'm looking for

I seek a collaborative role driving customer success, cross-functional programs, and compliance initiatives at a mission-driven company with growth and impact.

I am a bilingual client experience specialist with extensive background in customer success, business development, and compliance for SaaS and creative studios. I have led cross-functional teams, driven rebranding and market expansion strategies, and improved operations—reducing response times by 70% while advancing SOC 2 Type 2 readiness and automation.

I combine project and production management experience with strong stakeholder engagement and process-improvement skills, crafting pitch decks, coordinating large-scale events, and managing channel partnerships. I deliver measurable outcomes through data-informed decision-making, clear communication, and a collaborative leadership approach.

Experience

Work history, roles, and key accomplishments

Current

Director At Large

Current

Protean Powerhouse

Jan 2020 - Present (5 years 10 months)

Led branding, business pitch development, and strategic roadmap creation that defined visual identity and growth strategies; drove new business development and client relationship management across Miami–London operations.

Strategic Planning Branding Business Development Project Management Stakeholder Engagement Client Relations

Process and Compliance Manager

DANAconnect

Jan 2023 - Jan 2024 (1 year)

Spearheaded SOC 2 Type 2 readiness by defining frameworks, procedures, and workflows using TrustCloud; streamlined operations to reduce response times by 70% and overcame credentialing challenges for bids and renewals.

Compliance Management SOC TrustCloud Process Improvement Risk Assessment Cross Functional Collaboration Quality Control

Business Development - Channel Account Manager

DANAconnect

Jan 2022 - Jan 2023 (1 year)

Promoted from Business Development to Channel Account Manager for a financial SaaS platform; managed client relationships, optimized sales materials, and implemented automated cross-channel communication solutions.

Account Management Business Development SaaS HubSpot Sales Enablement Content Creation & Compliance Client Relations

Executive Producer

Unstac Technologies

Jan 2019 - Jan 2020 (1 year)

Led business development and strategic initiatives for a London creative studio, orchestrating rebranding workshops, crafting sales pitch decks, and defining US expansion roadmap and production workflows.

Production Management Business Development Workshop Facilitation Roadmapping Stakeholder Management

Cyber Security Digital Consultant

ESET North America

Jan 2017 - Jan 2019 (2 years)

Managed key clients and delivered digital projects focused on cybersecurity awareness and digital strategy, leveraging multi-platform applications and data-driven techniques to improve client targeting and engagement.

Digital Strategy Client Management Data Analysis Project Delivery

Manager, Corporate Events Division

Impact Hub Network

Jan 2013 - Jan 2015 (2 years)

Established and led the Events Unit, planning and executing events from workshops to large conferences while managing logistics, budgets, and vendor relationships to ensure continuous improvement and client satisfaction.

Event Management Logistics Budget Management Vendor Relations Team Leadership Program Development