Michael Zamora
@michaelzamora
Customer Success Manager skilled in driving client engagement and retention.
United StatesWhat I'm looking for
As a Customer Success Manager with extensive experience managing B2B, SMB, Mid-Market, and Enterprise clients, I excel at building trust-based relationships by understanding customer pain points and aligning tailored solutions with their business objectives. My proven track record in driving retention and optimizing client engagement has consistently delivered measurable business impact.
At Greystone Technology, I managed a diverse portfolio of 27 clients, representing $3M ARR across various industries. I acted as a Virtual CIO, advising clients on IT strategies and ensuring they maximize the value of their technology investments. My ability to translate complex technical concepts into clear insights has empowered clients to achieve their goals effectively. Additionally, I spearheaded the company's first DEI initiative, contributing to our recognition as a top workplace.
My previous roles have equipped me with a strong foundation in project management and operations, where I successfully led teams and initiatives that enhanced client satisfaction and operational efficiency. I am passionate about fostering positive client relationships and driving business growth through strategic engagement.
Experience
Work history, roles, and key accomplishments
Client Success Manager
Greystone Technology
Jan 2022 - Jan 2025 (3 years)
Managed a portfolio of 27 clients across various industries, driving engagement and retention through strategic communication and IT alignment. Functioned as a Virtual CIO, advising on IT strategies and optimizing technology investments. Led client meetings and collaborated with technical teams to deliver tailored solutions, enhancing cybersecurity awareness and fostering diversity initiatives.
Project Manager
National Family Support Network
Jan 2020 - Jan 2021 (1 year)
Provided leadership in project management to optimize operations and streamline processes. Managed customer communications through a Wix-based website and coordinated nationwide training sessions via Zoom, ensuring participant satisfaction and effective data tracking.
Operations Manager
The Locke Law Group
Jan 2016 - Feb 2020 (4 years 1 month)
Oversaw operations and managed a team to enhance client service and streamline processes. Directed marketing initiatives that drove revenue growth and improved client satisfaction through structured performance reviews and optimized workflows.
Bank Manager
Wells Fargo Bank
Apr 2006 - Jan 2015 (8 years 9 months)
Managed a significant portfolio, delivering exceptional customer service and driving growth through strategic planning and client retention. Led a large team across multiple branches, enhancing client engagement and compliance through effective training and audits.
Education
Degrees, certifications, and relevant coursework
TUTexas State University
Bachelor of Business Administration, Marketing
International Consortium for Agile
ICAgile Professional Certification
Scaled Agile, Inc.
SAFe® 5 Agilist (SA) Certification & SAFe® 5 Scrum Master (SSM) Certification
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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