Open to opportunities

Veritas User

@veritasuser

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Experienced relationship manager skilled in operations, team leadership, and revenue growth.

United States

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What I'm looking for

I seek a role where I can lead operations and client success in a fast-paced environment, drive revenue through consultative service, and coach teams for excellence.

I am a Relationship Manager with over 10 years of experience delivering high-touch client experiences in fast-paced, high-volume environments. I combine operational rigor with consultative service to drive revenue growth and ensure customer satisfaction.

I have led daily operations, coached and developed teams, and implemented process improvements that uphold brand standards and improve service quality. I build strong stakeholder relationships, resolve conflicts, and track customer health to support retention and growth.

I am detail-oriented, TABC certified, and proficient with POS systems (Toast, Aloha) and Microsoft Office; I focus on measurable outcomes and continuous improvement to elevate service and business performance.

Experience

Work history, roles, and key accomplishments

Current

Client Relationship Specialist

Current

Carbone & Le Bilboquet

Jan 2025 - Present (1 year 5 months)

Manage high-value accounts in a world-class environment, ensuring 100% satisfaction through synchronized, elite service and driving revenue growth via tailored product recommendations.

Relationship Management Consultative Selling Account Management & Customer Success Product Knowledge Stakeholder Engagement Revenue Growth Attention To Detail

Operations Manager

HG SPLY CO & Whisler’s

May 2022 - Jan 2025 (2 years 8 months)

Directed daily service operations for high-volume establishments, maintaining rigorous brand standards and leading teams to deliver consistent, professional customer experiences.

Operations Management Team Leadership Process Improvement Staff Training Resource Management Data Analysis

Customer Success & Operations Manager

Doc B's Fresh Kitchen

Jan 2021 - Apr 2022 (1 year 3 months)

Owned the full customer lifecycle and implemented staff training programs, launching marketing and guest-outreach initiatives that increased total revenue.

& Customer Success Operations Management Staff Training Revenue Growth Performance Coaching