Karen Maier
@karenmaier
Senior Relationship Manager who drives transformation, process optimization, and data-informed risk mitigation.
United StatesWhat I'm looking for
I’m a proven senior relationship and transformation leader, pairing customer relationship management with financial and operational data to improve efficiency, service delivery, and risk outcomes. At Hancock Whitney Bank, I lead business transformation and process improvement initiatives, including future-state workflow design, performance tracking, and M&A integration support with due diligence, process mapping, and risk analysis.
Previously, I managed and expanded relationships with 50 commercial credit card clients generating over $20M annually, serving as an escalation point for VIP onboarding and support. I also rolled out VenPay and Expense Management systems, reduced client friction by streamlining touchpoints, and strengthened change management through stakeholder engagement, training, and communication planning. Earlier in my career, I led accounts receivable operations, delivered executive-level reporting, and used Oracle SQL for billing issue identification while maintaining Sarbanes-Oxley compliance and disaster recovery readiness.
Experience
Work history, roles, and key accomplishments
Led business transformation and process improvement initiatives by designing future-state workflows and implementing change management across departments. Supported M&A integration efforts through due diligence, process mapping, risk analysis, and project coordination.
Managed and expanded relationships with top-tier commercial credit card clients, delivering proactive service, issue resolution, and consultative guidance. Led VIP onboarding and escalations, and supported VenPay and expense management system rollouts with training and ongoing support.
Manager Accounts Receivable Department
Auto-Chlor Services
Jan 2013 - Jan 2019 (6 years)
Oversaw daily and monthly accounts receivable operations, ensuring accurate invoicing and reporting. Led collections and developed policies and systems to improve financial performance and operational efficiency.
Managed account analysis fee processing and reporting for a large commercial client base, including payment processing and accurate charge calculation. Ensured compliance with Sarbanes-Oxley, conducted control testing and validation, led disaster recovery and business continuity readiness, and used Oracle SQL to identify billing issues and database errors.
Education
Degrees, certifications, and relevant coursework
Louisiana State University
Bachelor of Science
Earned a Bachelor of Science from Louisiana State University in Baton Rouge, Louisiana.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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