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Keith Kendall

@keithkendallhi

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Customer Success leader with 10+ years driving retention, staffing, and high-value service.

United States

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What I'm looking for

I’m seeking a remote role in Customer Success or Customer Service where I can own retention, manage high-volume communications, and resolve escalations calmly. I’m energized by recruiting/enrollment and community outreach that relies on strong relationships, training, and clear scheduling.

I’m a customer-focused operations and relationship management professional with 10+ years of experience leading teams, recruiting and training staff, resolving customer concerns, and delivering exceptional service in fast-paced environments. I’ve built strong relationships through high-volume communications, discretion in escalations, and consistent, guest-first problem solving.

In premium, hospitality, and club settings, I’ve managed daily operations, coordinated vendors and partners, and strengthened customer satisfaction through targeted service initiatives. As a Food & Beverage Manager, I led, coached, and developed a team while improving guest satisfaction and strengthening brand loyalty—especially by turning escalated concerns into positive outcomes and retention.

Alongside operations, I bring a talent and community lens: I’ve handled recruiting, onboarding, training, and performance evaluations, and I’ve supported event coordination and member engagement. I’m especially interested in remote Customer Service, Customer Success, Recruiting, Enrollment, or Community Outreach work where I can use my relationship management, staff development, scheduling/administrative operations, and outreach strength to help people feel supported and connected.

Experience

Work history, roles, and key accomplishments

Food & Beverage Manager

United Club

Oct 2024 - Mar 2025 (5 months)

Managed daily operations for a premium airport lounge serving VIP travelers, loyalty members, and high-value guests. Led and developed the hospitality team, resolving escalated concerns and improving guest satisfaction through service initiatives and cross-partner coordination.

Customer Service Excellence Team Leadership Conflict Resolution Vendor coordination Operational Reporting Inventory & Compliance Cross Functional Collaboration

Assistant Food & Beverage Director

Mid-Pacific Country Club

May 2020 - Oct 2024 (4 years 5 months)

Oversaw front-of-house operations across managers, event coordinators, supervisors, and service staff. Conducted recruiting, onboarding, and training while assisting with budgeting, payroll, inventory management, and club event coordination to maintain high member satisfaction.

Operations Management Staff Training Member Relations Event Coordination Inventory Management

Server / Opening Team Member

Monkeypod Kitchen Waikiki

Jun 2023 - Apr 2024 (10 months)

Supported a new location opening through staff onboarding and training initiatives. Built customer relationships through personalized service and problem resolution while helping drive operational improvements in a high-volume environment.

Customer Relationship Management Personalized Services Training Support High Volume Problem Solving Communication Team Collaboration Operational Support Service standards

Front of House Manager

Pounders Restaurant – Polynesian Cultural Center

Dec 2021 - Jan 2023 (1 year 1 month)

Managed nightly operations for a high-volume restaurant serving hundreds of guests each evening. Recruited, interviewed, hired, trained, and supervised 25–30 employees, handled scheduling and labor planning, addressed guest concerns, and implemented solutions that enhanced customer satisfaction.

Team Leadership Hiring Operational Leadership

Head Server / Trainer

Formaggio Grill

Apr 2019 - Dec 2021 (2 years 8 months)

Trained and mentored front-of-house employees on customer service standards and product knowledge. Developed educational programs to improve staff confidence and guest engagement while supporting management with employee development and operational initiatives.

Service standards Mentoring Training program development Product Knowledge team development Operational Support Conflict Resolution

Community Coordinator / Recruiter

Youth For Understanding (YFU) USA

Recruited and engaged host families for international exchange students through community outreach and relationship management. Coordinated informational events, presentations, and recruitment campaigns to grow participation from families and local organizations.

Community Outreach Host Family Recruitment Relationship Management Volunteer Engagement Event Coordination Public Speaking Problem Solving