At American Express, I manage an exclusive portfolio of approximately 300 Centurion Card Members, leading 50–60 complex engagements each month from consultation through resolution.
I was promoted into Associate Relationship Manager through a competitive internal selection process after managing a portfolio of approximately 500 Centurion Card Members and supporting premium travel, luxury client servicing, and relationship management teams. I consistently maintain 100% OSAT and repeatedly achieve Decile 10 performance by partnering across travel, concierge, benefits, fraud, and specialty teams.
Earlier, I coached bilingual associates at Kynect and led high-volume restaurant operations, hiring, and team development at Pluckers Restaurant. I bring more than 10 years of client experience across financial services and hospitality, including English and Spanish communication.
