I've built and managed strategic client relationships across Amplifi Loyalty Solutions, CxLoyalty, Capital One, Staples Business Advantage, and Verizon Wireless. My work centers on aligning client priorities with practical solutions that improve loyalty, retention, revenue, and business performance.
At CxLoyalty, I helped launch the rebranded BB&T Truist Loyalty Rewards and Truist Travel Rewards Program websites. I served as a primary liaison across clients and internal IT, legal, product, sales, and contact-center teams, while bringing customer feedback into product planning and iteration.
At Capital One, I partnered with executives, CEOs, small-business owners, and large clients to identify opportunities, improve satisfaction, and optimize spending. I coached clients on multi-remitting and spending optimization, helping increase credit limits from $5K to Capital One Spark lines of credit reaching $1M, $2M, and $2.5M.
I've also supported executive operations and construction project coordination at Kelley's Enterprise. Earlier at Verizon Wireless, I ranked in the top 5% in client satisfaction and professionalism across the Washington, Baltimore, and Virginia area while exceeding sales targets.
