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@vasquezflores
Resourceful administrative professional with a passion for customer service.
I am a resourceful and energetic administrative professional with a strong ability to stay organized and manage multiple tasks in fast-paced environments. My experience as a Customer Service Expert at ALDO Group has honed my skills in delivering exceptional, personalized service, consistently exceeding customer satisfaction goals. I thrive on problem-solving and am dedicated to creating positive in-store experiences that drive repeat business.
With a background in retail and administrative support, I have developed a keen understanding of customer needs and operational efficiency. My role at Mat & Max involved delivering personalized beauty consultations and managing inventory, which enhanced my ability to foster customer loyalty through expert product recommendations. I am proficient in Microsoft Office Suite and project management tools, always ready to tackle the next challenge with adaptability and a positive attitude.
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Work history, roles, and key accomplishments
ALDO Group
Jul 2023 - Jan 2024 (6 months)
Delivered exceptional, personalized service to customers of GLOBO, SPERRY, ALDO, and CALL IT SPRING, driving positive in-store experiences and repeat business. Leveraged expert product knowledge to offer tailored recommendations, boosting sales and helping customers make confident purchasing decisions.
Mat & Max
Jan 2023 - Jul 2023 (6 months)
Delivered personalized beauty consultations, driving sales and customer loyalty with expert product recommendations and exceptional service. Played a key role in inventory management, overseeing order receiving, stock organization, and regular cyclical counts to maintain accuracy.
Zara
Jul 2019 - Sep 2020 (1 year 2 months)
Managed calendars, appointments, and travel arrangements for executives. Coordinated meeting logistics and prepared detailed travel and expense reports.
Degrees, certifications, and relevant coursework
High School Diploma, General Studies
Completed high school education at García Flamenco School, graduating in 2010. Developed foundational academic skills and prepared for further studies.
Bachelor of Marketing, Marketing
Graduated from ESI School of Management with a Bachelor of Marketing in 2021. Gained comprehensive knowledge in marketing principles, strategies, and market analysis.
Software and tools used professionally
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