Open to opportunities

Vasquez Flores

@vasquezflores

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Resourceful administrative professional with a passion for customer service.

Canada

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What I'm looking for

I am looking for a role that values customer service and offers opportunities for growth in a dynamic environment.

I am a resourceful and energetic administrative professional with a strong ability to stay organized and manage multiple tasks in fast-paced environments. My experience as a Customer Service Expert at ALDO Group has honed my skills in delivering exceptional, personalized service, consistently exceeding customer satisfaction goals. I thrive on problem-solving and am dedicated to creating positive in-store experiences that drive repeat business.

With a background in retail and administrative support, I have developed a keen understanding of customer needs and operational efficiency. My role at Mat & Max involved delivering personalized beauty consultations and managing inventory, which enhanced my ability to foster customer loyalty through expert product recommendations. I am proficient in Microsoft Office Suite and project management tools, always ready to tackle the next challenge with adaptability and a positive attitude.

Experience

Work history, roles, and key accomplishments

Customer Service Expert

ALDO Group

Jul 2023 - Jan 2024 (6 months)

Delivered exceptional, personalized service to customers of GLOBO, SPERRY, ALDO, and CALL IT SPRING, driving positive in-store experiences and repeat business. Leveraged expert product knowledge to offer tailored recommendations, boosting sales and helping customers make confident purchasing decisions.

Customer Service Product Knowledge Sales Customer Satisfaction Conflict Resolution

Customer Service & Retail Professional

Mat & Max

Jan 2023 - Jul 2023 (6 months)

Delivered personalized beauty consultations, driving sales and customer loyalty with expert product recommendations and exceptional service. Played a key role in inventory management, overseeing order receiving, stock organization, and regular cyclical counts to maintain accuracy.

Sales Inventory Management

Administrative Assistant

Zara

Jul 2019 - Sep 2020 (1 year 2 months)

Managed calendars, appointments, and travel arrangements for executives. Coordinated meeting logistics and prepared detailed travel and expense reports.

Calendar Management Expense Reporting

Education

Degrees, certifications, and relevant coursework

García Flamenco School

High School Diploma, General Studies

Completed high school education at García Flamenco School, graduating in 2010. Developed foundational academic skills and prepared for further studies.

ESI School of Management

Bachelor of Marketing, Marketing

Graduated from ESI School of Management with a Bachelor of Marketing in 2021. Gained comprehensive knowledge in marketing principles, strategies, and market analysis.