MGMaddy Goss
@maddygoss
Detail-oriented professional with a passion for customer service.
CanadaWhat I'm looking for
As a detail-oriented and resourceful professional with a BA in Sociology, I have over three years of experience in customer-facing roles. My background includes a proven track record in administrative support, where I excel in independently managing tasks and responding to client inquiries. I thrive in fast-paced environments and am highly motivated to deliver exemplary customer service.
Throughout my career, I have developed strong skills in project coordination and administrative support, ensuring high standards of professionalism in all communications. My experience includes working as an Administrative Clerk at Oshawa Senior Community Centres, where I acted as the first point of contact for the public and provided essential support to my team. I am passionate about helping others and have a knack for problem-solving, which I demonstrated while assisting seniors with technology during the COVID-19 pandemic.
Experience
Work history, roles, and key accomplishments
Sales Associate
Ricki’s
Jun 2024 - Present (1 year 1 month)
Offered exceptional customer service by engaging with customers, answering questions, and providing product recommendations. Ensured a high level of customer satisfaction, handling complaints calmly and professionally.
Administrative Clerk
Oshawa Senior Community Centres 55+
Jun 2023 - Present (2 years 1 month)
Acted as the first point of contact, responding to in-person and phone inquiries from the public in a calm and efficient manner. Offered administrative assistance to the team of staff members, promoting centers at various community events and creating online infographics for event promotion.
Sales Associate
Cleo Women’s Fashion
Jan 2021 - Present (4 years 6 months)
Greeted customers in a welcoming manner, answered their inquiries, and provided a pleasant shopping experience. Maintained pristine floor appearance and handled in-store transactions via cash, card, and gift card, including processing refunds.
Student Volunteer
Oshawa Senior Community Centres 55+
Jan 2017 - Present (8 years 6 months)
Assisted in the setup, take down, and facilitation of large-scale special events. Helped seniors learn the Zoom platform, enabling them to join virtual programming during the COVID-19 pandemic.
Education
Degrees, certifications, and relevant coursework
Brock University
Bachelor of Arts, Sociology
Activities and societies: Varsity Cheerleading Team, Alpha Pi Phi Sorority
Pursued a Bachelor of Arts in Sociology with a minor in Women and Gender Studies. Engaged in academic coursework and extracurricular activities.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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