Shabrina Gallagher

Responsible for handling inbound calls, emails, and live chat inquiries from new and existing customers, as well as retail locations. Demonstrated a strong understanding of products and actively engaged customers to drive sales, processing transactions accurately and securely.

Managed real-time planning, monitoring, and tracking of the Concierge workforce to align with business needs. Tracked and analyzed metrics from live chats, phones, and emails, setting performance goals to enhance overall customer and employee experience. Identified opportunities for process improvement within the Concierge Department to boost efficiency.

Managed live channels and graded services performed by sales associates, leading a team to deliver exceptional service aligned with brand values. Handled escalated customer issues and complaints professionally, ensuring effective resolutions and customer satisfaction. Developed strategies to increase sales productivity and profitability within the department.

Identified opportunities to suggest additional products or services, enhancing the customer's shopping experience. Ensured all customer complaints were addressed in a timely fashion, maintaining professionalism through all interactions via phone calls, live chats, and emails. Abided by company policy and regularly upheld high standards of service.

Actively engaged with customers to promote and sell products, consistently meeting sales targets and contributing to overall store revenue. Possessed a thorough understanding of product features, benefits, and specifications. Processed sales transactions accurately, handling cash, credit cards, and other payments while maintaining a balanced cash drawer using the POS system.

Processed personal loan applications over phone, text, and email, maintaining industry professional training in phone sales, customer service, and financial underwriting. Implemented and oversaw quality in all submitted documents to maintain high standards of service and accuracy. Attained approval from the Underwriting Team by ensuring document compliance.

Developed visually appealing and creative displays to showcase merchandise in-store, effectively attracting and engaging customers. Collaborated with store management to plan and execute the overall store layout, ensuring an aesthetically pleasing and customer-friendly environment. Assisted in managing inventory levels by coordinating with sales and management teams to ensure appropriate product d

Maintained the sales store environment, attended to customer requests, and managed cash handling for opening and closing registers. Assisted in training and mentoring junior sales associates, sharing product knowledge and sales techniques. Collaborated with management to monitor inventory levels and contributed to the development of sales strategies to drive revenue growth.

Completed a Diploma in Global Fashion Marketing, gaining expertise in fashion industry trends, marketing strategies, and brand management. Developed skills in market analysis and consumer behavior within the global fashion landscape.

Obtained a Diploma in International Business Management, focusing on global business operations, trade, and management principles. Acquired knowledge in international market dynamics and strategic business planning.