Kowshi Latha

I am an experienced Customer Support Specialist and Administrative Professional with a proven track record of delivering exceptional client service and operational support. My expertise lies in managing client relations, resolving inquiries efficiently, and optimizing workflows to enhance service delivery. I am proficient in leveraging technology to improve processes and ensure seamless operations in fast-paced, dynamic environments. With a bachelor's degree in Business Administration specialized in Business Process Management and pursuing a certification in International trade and transportation logistics in BCIT.

Throughout my career, I have consistently demonstrated my commitment to providing innovative, high-quality support that drives client satisfaction and team success. At First Service Residential, I resolved 90% of customer inquiries on the first interaction, significantly improving overall client satisfaction scores. My role involved managing executives' schedules and preparing correspondence, reports, and presentations, showcasing my attention to detail and organizational skills.

In my previous position at Tata Consultancy Services Ltd., I processed high-value transactions and assisted with preparing contracts and proposals, ensuring compliance with organizational standards. My leadership experience includes coordinating fundraising initiatives that raised $500K for women entrepreneurs, highlighting my ability to plan and execute successful events.