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Tony buiTB
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Tony bui

@tonybui

Detail-oriented Office Administration professional

Canada
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What I'm looking for

Seeking a role that leverages my exceptional customer service skills, attention to detail, and ability to streamline processes to drive operational efficiency.

As a seasoned Office Administration professional with over 10 years of experience, I have honed my skills in managing calls, training staff, and processing claims. My expertise in sorting incoming mail/packages, data entry, and coordinating shipments has allowed me to streamline processes and maintain organized records. I am adept at handling correspondence and confidential information, with a strong ability to type a minimum of 40 words per minute.

Throughout my career, I have demonstrated exceptional customer service skills, actively listening to client needs and addressing customer application inquiries. I have also facilitated training of staff members, providing hands-on practice and support to develop staff skills in application processing. My strong communication, interpersonal, analytic, and collaboration skills have enabled me to work effectively in fast-paced environments.

I am excited about the opportunity to bring my skills and expertise to a new role, where I can continue to make a positive impact and drive operational efficiency.

Experience

Work history, roles, and key accomplishments

SC
Current

Payment Service Officer/Business Expertise Advisor

Service Canada

Nov 2022 - Present (3 years 7 months)

Delivered exceptional customer service, facilitated training of staff members, and contributed to the development of policies and procedures.

SC

Payment Service Officer

Service Canada

Jul 2022 - Nov 2022 (4 months)

Utilized proprietary software tools to access and review claim documents, and ensured compliance with departmental standards.

HB

Stock Handler

Hugo Boss

Jun 2021 - Jul 2022 (1 year 1 month)

Enhanced operational efficiency by receiving and processing shipments, and supported the sales team.

US

Preloader

UNITED PARCEL SERVICE

Nov 2020 - Jun 2021 (7 months)

Loaded packages onto the truck efficiently, and collaborated with team members to oversee storage of surplus shipments.

DM

Merchandiser

Devrew Merchandising

Jan 2020 - Apr 2020 (3 months)

Conducted store audits, demonstrated products, and educated staff about product knowledge.

SC

Remote Customer Support Technician

Staples Canada

Nov 2015 - Jan 2020 (4 years 2 months)

Boosted tech service sales, increased turnaround time, and contributed to testing and troubleshooting of new software.

NL

Support Specialist

247 Networks Ltd

Feb 2014 - Nov 2015 (1 year 9 months)

Administered client servers, provided high-quality support, and designed a data access solution.

LD

Computer Specialist

London Drugs

Sep 2007 - Feb 2014 (6 years 5 months)

Delivered outstanding service, managed sales processes, and assisted customers in finding products.

RG

Office Assistant

Rick's Goldsmith

Oct 2011 - Apr 2012 (6 months)

Played a vital role in ensuring smooth team operations, created invoices, and assisted with jewelry repair.

Education

Degrees, certifications, and relevant coursework

Tony hasn't added their education

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Tech stack

Software and tools used professionally

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