Tony bui
@tonybui
Detail-oriented Office Administration professional
What I'm looking for
As a seasoned Office Administration professional with over 10 years of experience, I have honed my skills in managing calls, training staff, and processing claims. My expertise in sorting incoming mail/packages, data entry, and coordinating shipments has allowed me to streamline processes and maintain organized records. I am adept at handling correspondence and confidential information, with a strong ability to type a minimum of 40 words per minute.
Throughout my career, I have demonstrated exceptional customer service skills, actively listening to client needs and addressing customer application inquiries. I have also facilitated training of staff members, providing hands-on practice and support to develop staff skills in application processing. My strong communication, interpersonal, analytic, and collaboration skills have enabled me to work effectively in fast-paced environments.
I am excited about the opportunity to bring my skills and expertise to a new role, where I can continue to make a positive impact and drive operational efficiency.
Experience
Work history, roles, and key accomplishments
Payment Service Officer/Business Expertise Advisor
Service Canada
Nov 2022 - Present (3 years 7 months)
Delivered exceptional customer service, facilitated training of staff members, and contributed to the development of policies and procedures.
Payment Service Officer
Service Canada
Jul 2022 - Nov 2022 (4 months)
Utilized proprietary software tools to access and review claim documents, and ensured compliance with departmental standards.
Stock Handler
Hugo Boss
Jun 2021 - Jul 2022 (1 year 1 month)
Enhanced operational efficiency by receiving and processing shipments, and supported the sales team.
Preloader
UNITED PARCEL SERVICE
Nov 2020 - Jun 2021 (7 months)
Loaded packages onto the truck efficiently, and collaborated with team members to oversee storage of surplus shipments.
Merchandiser
Devrew Merchandising
Jan 2020 - Apr 2020 (3 months)
Conducted store audits, demonstrated products, and educated staff about product knowledge.
Remote Customer Support Technician
Staples Canada
Nov 2015 - Jan 2020 (4 years 2 months)
Boosted tech service sales, increased turnaround time, and contributed to testing and troubleshooting of new software.
Support Specialist
247 Networks Ltd
Feb 2014 - Nov 2015 (1 year 9 months)
Administered client servers, provided high-quality support, and designed a data access solution.
Computer Specialist
London Drugs
Sep 2007 - Feb 2014 (6 years 5 months)
Delivered outstanding service, managed sales processes, and assisted customers in finding products.
Office Assistant
Rick's Goldsmith
Oct 2011 - Apr 2012 (6 months)
Played a vital role in ensuring smooth team operations, created invoices, and assisted with jewelry repair.
Education
Degrees, certifications, and relevant coursework
Tony hasn't added their education
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