Open to opportunities

Ahmed BAMBA

@ahmedbamba

Senior customer success leader driving retention, adoption, and expansion in enterprise SaaS—focused on measurable outcomes.

Canada

Message

What I'm looking for

I’m looking for an enterprise SaaS role where I can drive retention, adoption, and expansion through proactive risk management, outcome-oriented QBRs, and strong cross-functional collaboration to protect and grow ARR.

I’m a senior customer success professional with 10+ years in enterprise SaaS, focused on driving retention, adoption, and long-term expansion. In my current Client Engagement Manager role at Rizing HCM (SAP SuccessFactors), I manage enterprise Managed Services accounts, monitor SLA and account health, lead risk mitigation, and deliver executive-ready QBRs tied to measurable outcomes.

Previously at Cegid, I managed 80+ enterprise accounts ($11M+ ARR) and sustained 95–98% retention through proactive renewal management and early churn identification. I also design cross-departmental onboarding to improve time to value, and I partner across Sales, Product, and Support to align on customer outcomes, upsell/cross-sell opportunities, and resolution effectiveness—bringing a customer-first mindset rooted in process and product discipline from my Product Owner and Sales Account Executive experience.

Experience

Work history, roles, and key accomplishments

Current

Client Engagement Manager

Current

Rizing HCM

Mar 2025 - Present (1 year 1 month)

Managed enterprise Managed Services accounts on SAP SuccessFactors, driving adoption, retention, and long-term value realization. Monitored SLA and account health metrics, led risk mitigation to protect ARR, and delivered executive QBRs to support upsell and cross-sell expansion.

SAP SuccessFactors & Customer Success Managed Services Account Health Monitoring SLA Management Renewal Expansion QBRs Escalation Management Upsell

Customer Success Manager

Cegid

Dec 2021 - Mar 2025 (3 years 3 months)

Managed 80+ enterprise accounts with $11M+ ARR, producing quarterly health reports and driving platform adoption. Maintained 95–98% retention through proactive renewal management and early churn risk identification, while delivering executive QBRs and improving resolution time via escalation policy changes.

Customer Retention Renewal Management Account Health Monitoring QBRs Escalation Management Enterprise SaaS Stakeholder Management Platform Adoption

Customer Success Manager

Solutions Metrix

Aug 2020 - Dec 2021 (1 year 4 months)

Managed 60 SMB accounts ($1M–$3M ARR) and restructured the CS department to improve efficiency and scalability. Generated $300K in upsell and cross-sell revenue within 8 months, standardized renewal/escalation processes, and aligned platform capabilities with client transformation goals.

& Customer Success Renewal Management Upsell Account Management Escalations Revenue Growth Process Improvement

Product Owner

Solutions Metrix

Dec 2017 - Aug 2020 (2 years 8 months)

Owned and prioritized the product backlog, translating customer needs into user stories and roadmap items. Served as a liaison between business, sales, and IT, and maintained budget control for implementation projects ranging from $20K to $100K.

Product Ownership Product Backlog Management Product Roadmapping Stakeholder Management Budget Management Cross Functional Collaboration Implementation

Sales Account Executive

Solutions Metrix

Apr 2015 - Dec 2017 (2 years 8 months)

Sold over $3M CAD in implementation services in the first 2 years, reaching an average of 135% of annual sales goals. Presented enterprise SaaS platforms to C-suite clients, supported complex deal closure, and collaborated cross-functionally to respond to RFx requests.

Enterprise SaaS Sales Cross Functional Collaboration Account Development Quota Attainment Deal Closing B2B Sales Revenue Generation

CRM Consultant

Prunus

Mar 2013 - Dec 2015 (2 years 9 months)

Identified new clients through cold outreach and strategic prospecting, and managed existing accounts to increase monthly revenues by 25% in 6 months while growing the client base by 20%. Consistently exceeded targets, achieving 125% of monthly goals for 5 consecutive months.

Cold Outreach Prospecting Account Management Revenue Growth CRM Consulting Pipeline Development Relationship Building