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@jkhouvongsavanh
Strategic SaaS customer success and technology sales leader driving enterprise growth.
I am a results-driven customer success and strategic technology sales leader with 8+ years of experience driving adoption, retention, and multi-million-dollar growth across SaaS and enterprise services. I specialize in executive engagement, data-driven health scoring, and scalable delivery for high-growth accounts.
I have led cross-functional teams and standardized lifecycle playbooks that reduced ramp time by 30%, achieved sustained 100% retention in multiple roles, and delivered exceptional NRR/GRR outcomes (examples include 112% and 125% NRR). I’ve managed large enterprise programs and campaigns, including execution of a $17M global donation campaign and growth of a $35M book of business.
I partner closely with Sales, Product, and Support to align solutions with client objectives, mentor teams, and build processes that improve NPS and forecast accuracy. I seek roles where I can continue to scale customer value, lead high-performing teams, and drive strategic expansion in enterprise accounts.
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Work history, roles, and key accomplishments
Link2Feed
Mar 2025 - Present (8 months)
Championed customer health reporting and executive feedback loops to improve client outcomes and retention; standardized lifecycle playbooks and partnered cross-functionally to reduce ramp time by 30% and drive net revenue retention.
Mosaic
Jan 2024 - Nov 2024 (10 months)
Educated customers to drive product adoption and led cross-functional pre-sales and delivery teams across strategic accounts, achieving 112% NRR and maintaining 100% client retention while exceeding renewal targets.
Optimized operations and contracting to boost NPS by 70% for Fortune 500 clients and drove 135% growth with 100% retention on a $35M donation-volume book, executing a $17M global campaign for Google.
MotoInsight
Apr 2020 - Oct 2021 (1 year 6 months)
Led a team of five client success managers to average 95% retention, maintained 100% retention on a personal book of 150 dealers, and supervised data mapping and API integrations to drive product adoption and growth.
MarketForce Information
Oct 2018 - Apr 2019 (6 months)
Maintained client relationships and operational oversight to ensure successful delivery of Market Force products, served as liaison between technical teams and customers, and accurately forecasted renewals based on adoption.
Rapid RTC
Oct 2015 - Oct 2017 (2 years)
Retained and grew relationships with 250 dealer organizations, exceeded monthly sales targets by 110% and sustained 100% retention for 23 consecutive months while upselling and managing key OEM accounts.
Degrees, certifications, and relevant coursework
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