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Supriya SL

@supriyasl

I am an award-winning Customer Success manager driving adoption, retention, and expansion for customers across enterprise and SMB SaaS/AI.

Canada

Message

What I'm looking for

I’m seeking a Customer Success role at a product based company to own enterprise/SMB portfolios, drive adoption, renewal, expansion, lead cross-functional initiatives, and partner with C-level stakeholders for measurable ARR growth.

I am an award-winning Customer Success manager with 6+ years managing enterprise and SMB portfolios in fast-paced SaaS and AI environments.

I’ve owned portfolios totaling over $3M ARR, driving onboarding at scale, adoption, retention, and expansion across North America and APAC. At Yellow.ai and interface.ai I led executive QBRs and roadmap workshops, achieving strong renewal and retention outcomes.

I excel at translating platform capabilities into measurable business outcomes—call deflection, agent productivity, CSAT uplift—and enabling technical onboarding and AI model configuration within customer infrastructure. I use Salesforce for forecasting and health tracking to proactively mitigate risk.

I mentor new CSMs, build scalable playbooks, and champion customer needs to influence product roadmaps. I’m focused on driving enterprise success, measurable ARR growth, and lasting executive partnerships in product-led organizations.

Experience

Work history, roles, and key accomplishments

Customer Success Manager

Interface.ai

Nov 2024 - Jul 2025 (8 months)

Owned a portfolio of 10 enterprise clients across North America with $3.2M ARR, leading onboarding, adoption, and renewals to achieve an 82%+ renewal rate and influence product roadmap via executive QBRs. Awarded President Club for exceeding FY targets.

Customer Success Account Management Onboarding Renewals QBRs Stakeholder Management Salesforce Customer Retention

Customer Success Manager

Yellow.ai

Nov 2023 - Nov 2024 (1 year)

Managed a portfolio of 15 enterprise accounts across North America totaling $2.6M ARR, driving adoption and a 30% YoY increase in platform usage through outcome-driven QBRs and executive engagement. Maintained accurate forecasting and account health tracking in Salesforce.

Customer Success Account Management QBRs Change Management Salesforce Forecasting Customer Advocacy

Associate Director & Key Account Manager

Yellow.ai

Jun 2020 - Nov 2023 (3 years 5 months)

Managed 25 enterprise and 5 SMB accounts across APAC generating $1.6M ARR and exceeded quota by an average of 130%. Maintained a 90%+ renewal rate and grew contract value 80% through consultative upselling and C-level engagement.

Account Management Upselling Renewal Management Stakeholder Management Mentorship APAC Sales Cross Functional Collaboration

Key Account Manager

FusionCharts

Jul 2018 - Jun 2020 (1 year 11 months)

Managed key enterprise accounts across India and APAC, driving retention and expansion through consultative relationship building and ROI-focused engagement. Coordinated with product and engineering to deliver customer outcomes.

Account Management Enterprise Sales Customer Retention Stakeholder Management CRM Contract Negotiation APAC

Sales Associate

Bank-Genie

Feb 2017 - Jun 2018 (1 year 4 months)

Supported retail sales and client onboarding in Singapore, meeting sales targets and improving customer satisfaction through attentive service and lead qualification. Collaborated with account teams to drive conversions.

Sales Customer Service Lead Qualification CRM Account Management Communication