Open to opportunities

Sowjanya Singh

@sowjanyasingh

Message

Results-oriented Sales Operations professional with 12+ years of experience in APAC sales support.

Australia

Message

What I'm looking for

Seeking a Sales Operations role in a collaborative environment focused on process improvement and customer satisfaction.

I am a dedicated Sales Operations professional with over 12 years of experience supporting sales teams across the APAC region. My expertise lies in providing end-to-end operational support, from opportunity management to order processing, ensuring seamless sales operations and compliance with business requirements. I have a proven track record of streamlining processes and improving operational efficiency.

In my previous roles, I have successfully managed sales pipelines, created detailed reports using various CRM tools, and conducted forecasting meetings to identify potential risks. My ability to analyze data, manage stakeholders, and implement process improvements has been instrumental in driving revenue growth and customer satisfaction.

I am passionate about working in a collaborative environment where I can leverage my technical skills and experience with CRM/ERP systems like Salesforce, SAP, and Oracle to support sales teams and contribute to the company's success. I am now seeking a challenging role that aligns with my expertise in sales operations and process optimization.

Experience

Work history, roles, and key accomplishments

Sales Operations Analyst

LifeSize PTY Ltd

Oct 2020 - Oct 2023 (3 years)

Provided end-to-end operational support to the Sales team in the APAC region, managing the Quote-to-Order lifecycle. Created and approved quotes, conducted margin analysis, and facilitated management approvals for pricing. Developed reports for sales forecasting and collaborated with various teams to ensure compliance and operational excellence.

Sales Operations Salesforce CRM CPQ Data Analysis Reporting Contract Management Order Management Revenue Recognition Stakeholder Management

ICT Operations Analyst

Modis Consulting Pty Ltd

Apr 2020 - Jul 2020 (3 months)

Managed ICT sales operational functions including quote creation, order management, and invoicing. Generated reports on SAP and Excel for management review and ensured compliance with internal policies. Handled customer sales queries and managed process documentation.

Order Management SAP Data Analysis Invoicing CRM Management Sales Reporting Customer Service

Sales Operations Analyst

Hitachi Vantara Australia Pty Ltd

Jun 2018 - Mar 2020 (1 year 9 months)

Managed sales operational functions including quote creation, order management, and sales pipeline management. Created reports for sales forecasting and collaborated with various teams to ensure compliance and operational efficiency.

Sales Operations Salesforce Order Management Data Analysis Reporting Contract Management Stakeholder Management Customer Service

Customer Success Manager

OSIsoft Pty Ltd

Feb 2016 - Jun 2018 (2 years 4 months)

Built and improved relationships with customers and partners, managed customer service projects, and processed sales orders. Generated sales forecasts and coordinated training for sales managers to ensure data accuracy.

Customer Success Salesforce Sales Forecasting Order Management Stakeholder Engagement Training Data Analysis CRM Management

Team Leader Direct Marketing/Sales Support

TIMG Pty Ltd

Feb 2012 - Jan 2016 (3 years 11 months)

Managed sales and customer service teams, ensuring targets and KPIs were met. Handled customer inquiries, processed orders, and generated sales reports. Led marketing campaigns to boost sales volume and revenue.

Team Management Customer Service Sales Reporting Marketing Campaigns Performance Management Order Processing CRM Management Data Analysis

Education

Degrees, certifications, and relevant coursework

Bangalore University

Masters of Science, Industrial Psychology

2005 - 2007

Completed a Masters of Science in Industrial Psychology, focusing on the application of psychological principles to the workplace, enhancing employee performance and well-being.