Alicia Walker
@aliciawalker2
Customer Success leader optimizing global pipelines and post-sale retention.
AustraliaWhat I'm looking for
I’m a customer success and account growth leader with a decade of turning complex sales cycles into measurable outcomes across B2B SaaS, services, and consultative selling. I’m the operator who builds the systems, coaches the team, and genuinely cares about what happens to the customer after the deal closes.
I’ve owned full-cycle performance for global pipeline and retention—managing a $3.3M+ annualised pipeline while improving call-to-close conversion by 10-42%. I drive results through disciplined discovery and qualification, plus structured pipeline management that helps me spot risk early and keep forecasts accurate.
I build speed into the process: I reduced lead response time by 30-50% by designing SOPs, SLAs, and CRM workflows in HubSpot and GoHighLevel. I also lead teams end-to-end—recruiting, onboarding, coaching, and managing performance—having built a 20-person remote sales team from scratch across multiple regions.
Earlier in my career, I delivered account expansion and operational excellence in high-volume environments. At Wine Selectors, I drove 15% revenue growth by realigning sales with marketing and deepening key account relationships, and at Datto, I partnered with C-level stakeholders and maintained Salesforce pipeline hygiene for consistent retention and upsell targets.
Experience
Work history, roles, and key accomplishments
Sales and Customer Success Manager
Star Magic
Jan 2023 - Jan 2026 (3 years)
Owned global sales strategy and customer lifecycle for a high-ticket training business, managing $3.3M+ annualised pipeline using MEDDPICC and coverage discipline. Improved call-to-close conversion by 10–42%, reduced lead response time by 30–50% via HubSpot/GoHighLevel automation, and recruited/coached a 20-person remote sales team.
Senior Business Developer
Wine Selectors
Jan 2020 - Jan 2023 (3 years)
Drove B2B new business development and strategic account growth, exceeding team quota by 28% through disciplined pipeline management and follow-through. Grew managed-account revenue by 15% through upsell/cross-sell, built pipeline from zero in underserved segments, and developed onboarding materials and discovery frameworks for the team.
Production & Client Operations Manager
Stix Catering
Jan 2017 - Jan 2020 (3 years)
Managed premium airline accounts (including Qantas and Etihad First & Business Class) as the primary point of contact for operations and service standards. Led scheduling and development of a 200+ person workforce and implemented process improvements that increased production accuracy and reduced labour costs.
Account Manager
Datto
Jan 2015 - Jan 2017 (2 years)
Managed B2B accounts focused on retention and expansion, consistently overachieving quarterly retention and upsell targets. Conducted C-level business reviews to position new products and create account growth plans, while maintaining Salesforce pipeline hygiene for accurate forecasting and proactive risk identification.
Education
Degrees, certifications, and relevant coursework
University of Newcastle
Graduate Certificate, Business Administration
Completed a Graduate Certificate in Business Administration at the University of Newcastle in Australia.
Tech stack
Software and tools used professionally
Availability
Location
AustraliaAuthorized to work in
Job categories
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