Open to opportunities

Valeriya Polyanskaya

@valeriyapolyanskaya

Customer Service Agent with 4 years’ experience resolving issues and delivering high-satisfaction support across email, chat, and phone.

Belarus

Message

What I'm looking for

I’m looking for a role where I can support customers via email, chat, and phone, resolve issues quickly, and improve the customer experience through clear communication, strong follow-through, and process improvements.

I’m a Customer Service Agent with 4 years of experience delivering customer support in remote, fast-paced environments. I’ve advised customers through email, chat, and phone, resolved issues while maintaining high satisfaction, and processed orders while preparing tailored commercial offers.

I’m also collaborative and detail-oriented—I build long-term client relationships through timely, professional support, and I work with cross-functional teams to improve the customer experience. Beyond support, I’ve applied my communication and problem-solving strengths across teaching, tourism operations, and translation work.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Advised Skills Ltd

Jul 2022 - Present (4 years)

Delivered customer support in a remote international environment through email, chat, and phone. Resolved customer issues, processed orders, and supported customers with timely, professional assistance.

Customer Support Email Support Live Chat Phone Support Issue Resolution Customer Satisfaction Order Processing Commercial Offers Customer Experience Problem Solving Conflict Resolution

English Language Teacher

SkyEng

Sep 2019 - May 2022 (2 years 8 months)

Taught over 1,200 online English lessons to students across ages and proficiency levels. Created personalized lesson plans, tracked progress, and adjusted teaching methods to improve speaking and grammar.

Online Teaching Lesson planning Grammar

Tourism Manager

Make Travel

Aug 2021 - Mar 2022 (7 months)

Managed end-to-end travel arrangements for individual and corporate clients. Negotiated with international tour operators, prepared contracts, and handled travel documentation to improve customer satisfaction.

Travel Documentation Negotiation Customer Satisfaction Partner Management

English Second Language Tutor

Talented Children VTB

Sep 2020 - Jun 2021 (9 months)

Assessed student proficiency and designed lesson plans targeting weak areas. Supported students through in-person and online classroom activities while teaching pronunciation and regional language differences.

Lesson planning Student Assessment In Person Teaching

Translation Specialist

Language Stanco Polimer

Dec 2016 - Nov 2017 (11 months)

Translated documents in English and French and reviewed work for punctuation, grammar, and translation accuracy. Coordinated with clients on scope and requirements and followed up after submission to confirm satisfaction.

Translation English To French Proofreading Grammar & Punctuation Review Client Communication