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@vitalileanovich
I am a linguist and customer support specialist fluent in Russian, English, and German.
I am a linguist, teacher, translator, and customer support specialist with multi-year experience across tutoring and client-facing support roles. I bring a practical blend of language expertise and user-focused problem solving.
At TPG I worked on Invoices, purchases (clients from Europe), supporting clients with clear communication and accurate transaction handling. At Terrazit I handle Technical questions in the game, resolving technical issues and guiding users to solutions.
I served as a Tutor of german and english for adults and pupils, developing tailored lesson plans and improving learners' practical language skills. I earned my degree as Linguist, translator, teacher of german and english from Janka Kupala State University.
I am proficient with Microsoft Office, Microsoft Excel and Canva and comfortable working in both customer support and instructional environments. My language skills are Russian C2, English B2 and German B2, and I focus on delivering reliable support and clear communication.
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Work history, roles, and key accomplishments
Terrazit
Nov 2023 - Present (2 years)
Provided technical support for a game, diagnosing issues and resolving technical questions to improve user experience.
Tutor
Jul 2018 - Oct 2023 (5 years 3 months)
Tutored German and English for adults and pupils, developing lesson plans and improving students' language proficiency.
TPG
Jul 2017 - Jun 2018 (11 months)
Managed invoices and purchases for European clients and provided customer support, ensuring timely order processing and client satisfaction.
Degrees, certifications, and relevant coursework
Linguist, Translator, Teacher of German and English, Linguistics
2012 - 2017
Completed a linguistics program focused on translation and teaching of German and English from September 2012 to June 2017.
Software and tools used professionally
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